VPN - Tips and Tricks

Network Connect

Check Java

• Make sure you have the most current version of Java loaded.
• Verify your version of Java.

I don't see Network Connect, but I do see a line that says "Host Checker Not Required"

• You may have an incorrect bookmark, or you may have attempted to access the VPN by starting to type cuvpn.colorado.edu in your address bar but selected a longer address recommended by your browser.
• You should only access the VPN by opening https://cuvpn.colorado.edu. This is the address that should be specified in any bookmark you've made for the VPN.

Mac: Network Connect client fails when I try to open it from the desktop/applications folder

• You must make sure Java for Mac is installed and also enabled. Java is not installed by default on Mac 10.7(Lion) or 10.8 (Mountain Lion).
• Once Java is installed go to https://cuvpn.colorado.edu using Safari, Firefox will not work properly.
  • Note: If using Mac 10.7 (Lion) or 10.8 (Mountain Lion) you need to go to Java Preferences and check the Enable applet plug-in and Web Start applications checkbox before logging into https://cuvpn.colorado.edu, as shown in the image below.
  • To open Java Preferences:
    1. Open a Finder window.
    2. Click on Applications located on the left sidebar,
    3. Open the Utilities folder.
    4. Double-click Java Preferences.

    

• Log in using your Identikey username and password.
• In the Client Application Sessions section click the Start button.

Custom VPN

I tried to access my custom VPN but got the standard version

• Make sure to press Enter, or the "Go" button, in the "Sign In" line of Network Connect after entering the custom VPN URL. Network Connect acts like a mini-browser to get to the actual sign-in page, and you have to tell it to go to the URL before you can login there.
• Read more about connecting to the network with a Custom VPN.