VPN - Known Issues

Last Updated: 02/17/2015

Windows 8.1 users receive a ''Failed to initialize connection subsystem'' error

  • Issue: Microsoft's February updates introduced a specific OS bug that results in Windows 8.1 users receiving an error when they try to start Cisco's AnyConnect VPN. 
  • Resolution: Cisco has opened a case with Microsoft (case ID: 115021112390273) to fix the bug that is affecting AnyConnect. Until a permanent fix is issued by Microsoft, the workaround below will allow users to use AnyConnect.
  • Workaround: To install Microsoft's Fix it solution, click this Fix it link. Click Run in the File Download dialog box, and then follow the steps in the Fix it Wizard. Note: To apply this fix, you have to log off and then log back into your user session.
  • Remove Solution: To remove Microsoft's Fix it solution, click this Disable Fix it link.
  • Last Updated: February 17, 2015