VPN - Known Issues | Office of Information Technology

VPN - Known Issues

Last Updated: 07/20/2015

Windows 8.1 users receive a ''Failed to initialize connection subsystem'' error

  • Issue: Microsoft's February updates introduced a specific OS bug that results in Windows 8.1 users receiving an error when they try to start Cisco's AnyConnect VPN. 
  • Resolution: Cisco has opened a case with Microsoft (case ID: 115021112390273) to fix the bug that is affecting AnyConnect. Until a permanent fix is issued by Microsoft, the workaround below will allow users to use AnyConnect.
  • Workaround: To install Microsoft's Fix it solution, click this Fix it link. Click Run in the File Download dialog box, and then follow the steps in the Fix it Wizard. Note: To apply this fix, you have to log off and then log back into your user session.
  • Remove Solution: To remove Microsoft's Fix it solution, click this Disable Fix it link.
  • Last Updated: February 17, 2015

Disconnected from VPN Session

  • Issue: Some users may get disconnected from their VPN session. 
  • Workaround: Please close out of your current session and reconnect. If the problem persists you can contact the IT Service Center at 303-735-4357 (5-HELP) or help@colorado.edu to work through the issue.  
  • Last Updated: April 2, 2015