Exchange - FAQ

Last Updated: 07/08/2014

Overview

Questions and answers that address aspects of our Microsoft Exchange service.

General FAQ

How can I access my Exchange e-mail and calendar when I am away from my computer?

You can access your Exchange service using Outlook Web App. You can also access your email and calendar via a smartphone that supports ActiveSync or IMAP connections.

How do I connect to Exchange with the Linux-based e-mail client Evolution?

Evolution users must configure the program to use the server address exchangeweb.colorado.edu.

How do I request an Exchange account?

Call the IT Service Center at 303-735-HELP or send an email to help@colorado.edu to begin the account request process.

How much does the Exchange service cost?

The CU-Boulder Exchange service is provided as a common good service—at no direct cost to departments—for all faculty, staff and student employees.

What's my username and password?

You will be using your IdentiKey to log in to Exchange.

Which e-mail and calendar programs work with OIT’s Exchange service?

Outlook 2007, 2010, 2011 (Mac), 2013, and Entourage 2008 Web Services Edition are fully supported. Mac OS X 10.6-10.9 applications are also compatible with OIT’s Exchange service. Thunderbird is compatible with email only.

Visit the Email and Calendar Programs page to view a comprehensive list of supported programs.

Who can request Exchange service?

The CU-Boulder Exchange service is provided to all faculty, staff and student employees. New accounts for faculty, staff and student employees will be provisioned on the CU-Boulder Exchange service.

Can I use Apple Mail and Thunderbird, or only Outlook?

Although the features and functionality of Exchange are optimized for Outlook, it also works seamlessly with full clients such as Apple Mail and Entourage, as well as email-only IMAP clients such as Thunderbird.

Visit the Email and Calendar Programs page to view a comprehensive list of supported programs.

E-mail

How long are deleted items kept on the Exchange service?

The new CU-Boulder Exchange service will enforce a policy that deletes messages 30 days after they have been moved to the Deleted Items folder. Click here for tips on archiving your email.

What it is the message size limit in Exchange?

Messages sent from your Exchange account are limited to 25MB a message.

I’m a student employee, what if I need a CU-Boulder Microsoft Exchange account to collaborate with my co-workers?

Student employees are eligible for a secondary account on our Microsoft Exchange email service for the purposes of workplace collaboration. Supervisors should contact the IT Service Center to make the request.

Calendar

Can I have multiple calendars?

You can create multiple person calendars or multiple group calendars. You may also have resource calendars to schedule rooms.

Can students or non-Exchange users view my calendar?

Calendars are only viewable/accessible by other Exchange users.

How do I request a resource calendar?

Please contact the IT Service Center at 303-735-HELP or email help@colorado.edu with your request.

Is it possible to sync a Google calendar with an Exchange calendar?

Unfortunately there isn’t much standardization between calendars. And although you might find there are a number of applications that purport to sync an Exchange calendar with a Google calendar, OIT is not aware of any that are trusty enough to recommend one. Over time these sync applications tend to be inconsistent and lead to corrupt data. However, OIT will continue to monitor Google and Exchange calendar sync options and make a recommendation if a particular solution proves to be reliable.

Delivery Locations and Forwarding

Can I redirect my Colorado.edu e-mail account to an off-campus e-mail provider such as Hotmail?

With the implementation of the common good Microsoft Exchange email and calendaring solution, faculty and staff are encouraged to utilize the campus service for all university-related work instead of other third-party providers such as Hotmail, Yahoo or Gmail. However, if faculty or staff members determine that use of the CU-Boulder email service interferes with their ability to pursue their academic or research activities, they can request an exception.

Does this policy apply to e-mail accounts of faculty or staff who work with national labs, other campuses or organizations?

Arrangements have been made to accommodate those who work with organizations with whom the university has made arrangements to use these organizations' domain as one's email delivery location. The accepted domains currently include:

Campuses

  • colorado.edu (variations that include colorado.edu are acceptable)

  • cu.edu

  • cudenver.edu
  • 
cusys.edu

  • email.ucdenver.edu
  • 
jove.uchsc.edu
  • 
ludell.uccs.edu

  • math.cudenver.edu

  • ucdenver.edu
  • 
uchsc.edu

  • wizard.cusys.edu

National Labs

  • boulder.nist.gov

  • cdc.gov
  • 
nist.gov
  • 
noaa.gov
  • 
nrel.gov
  • 
ucar.edu

Other Organizations (institutes)

  • 
cuchbe.org

  • cumcen.org
  • cufund.org

  • uccs.edu
  • 
nsidc.org

  • centerwest.org
  • 
espacecenter.org

If you are associated with one of these organizations or national labs and wish to have your CU email delivered there, you will need to update your email delivery location in CU-Boulder Identity Manager (https://cuidm.colorado.edu). Instructions for updating your email delivery location are available at Identity Manager - Email Delivery Location.

If I'm associated with another institute or national lab not listed above, but want an exception, what should I do?

If an individual from an institute or national lab is seeking an exception, the individual should first contact their director or department chair to seek their approval. Then, the director or department chair should contact CU-Boulder Legal Counsel, who will review the request.

What can I do if none of these options address my needs?

If you feel that using any CU email account is unacceptable in fulfilling your teaching, research or administrative duties, please contact your director or department chair. If after discussing the problem with your director or department chair you both feel that using a CU email account is unacceptable in fulfilling your teaching, research or administrative duties, then the certificate of receipt should be filled out with signatures from you and your director or department chair, and sent, via campus mail to IT Security, 455 UCB, faxed to (303) 735-5036, or emailed to security@colorado.edu. IT Security will work with OIT Operations to have any email that is sent to your @colorado.edu account sent to the third-party address you specify.