UCB Files Storage - FAQ

Last Updated: 05/24/2013

General FAQ

Why is it important to back up your data?

There are several important reasons why you would want to consider backing up your files.
First, backing up your data helps to protect your data from being lost due to a computer hardware failure.
Second, backing up your data to UCB Files provides access to your files from different computers and locations.

It says that UCB Files is a Windows file service. Can I use this service with my Mac?

Yes. The UCB Files service uses the Server Message Block (SMB) protocol, also known as the Common Internet File System (CIFS), which works across platforms although it is commonly referred to as a Windows file service.

Who can use the UCB Files service?

UCB Files is available to CU-Boulder faculty and staff or student groups.

How do I access the UCB Files service?

You can connect to UCB Files from any Mac or PC, on campus or off, using the VPN. When you're connected, the server will show up like any other drive on your computer and you may simply click and drag or copy and save files to UCB Files.

Can the UCB Files service accommodate shared files?

Yes. Group membership and access permissions for members of the group can be set by the owner of the group to include read and write functions.

What happens when I exceed my storage limit?

If you exceed your storage limit, your account will be automatically incareased to the next limit, and you will be billed accordingly.  However, if you chose a hard storage limit, your account will not automatically expand if the storage limit is reached and you will not be able to add additional files to the storage service until you contact the IT Service Center and move to a larger storage limit. Another option is to remove files that you no longer need in order to remain under your storage limit.

All customers will receive notifications when the account reaches 85 percent, 95 percent, and 100 percent of the selected storage limit.

What is the difference between the UCB Files service and the CU-Boulder Nearline service?

UCB Files service is a secure, backed-up Windows file service that is available to CU-Boulder faculty and staff. The Nearline service provides server administrators an additional secure copy of offsite backups that is intended to be used for disaster recovery.

How do I retrieve a file that I've deleted from the network drive?

Those using a Windows operating system can recover a deleted file themselves. For those on a Mac, you must contact the IT Service Center to recover a deleted file. Read more about retrieving deleted files.