Large File Transfer Tips and Tricks

Last Updated: 10/19/2012

Trouble sending a file larger that 2GB

Files larger than 2GB need to be uploaded using the Folder/Large File Applet. Learn more in the Sending Files Section on the Help page.

Large File Transfer Image

The Address Book search doesn't retrieve an address in my contacts.

  • The "Address Book" searches for addresses in the Enterprise Directory only.
  • An email address will be filled in automatically in the "To:" filed after you have sent a file to the receiver at least once.

"Forgot your Password" link on the login page is asking for my email address.

  • For CU-Boulder employees, providing your primary email address will generate an email response from the system including a link to the CU-Boulder Identitty Management System where you can set your IdentiKey password, if necessary.
  • For users that are not CU-Boulder employees, but have used the system to transfer files to CU-Boulder employees in the last 14 days, providing your email address will generate an email response from the system including a link to reset your existing password.
  • For users that are not CU-Boulder employees and have never used the service, providing an email address will not generate any response from the system.