Issue: Due to the University of Colorado's aggreement with Google, it has gained the right to institutionalize all @colorado.edu accounts. Google had a small window when users could sign up for a personal google account using an @colorado.edu address. Conflicting accounts occur if a user has priorly associated their @colorado.edu email address with Gmail and other Google services.
Resolution: Go through the account resolution process when prompted by Google, upon first login. For detailed instructions please follow the steps outlined in the Resolve Conflicting Accounts tutorial.
Incompatible Characters With Gmail
Issue: If a user's Identikey password has an asterisk (*) or an at sign (@), the password may be rejected when attempting to log into Google. This is due to the a discrepancy between the allowed characters fro Google and CU Identity Manager.
Resolution: Change your Identikey password by going to https://cuidm.colorado.edu to a password that does not contain the aforementioned characters.
Deleted Mail Cannot be Recovered
Issue: Due to Gmail's status as a cloud service, OIT does not have the ability to restore mail that has been deleted.
Resolution: There is no resolution to this issue, so make sure you truly wish to delete you messages.