Google Apps - Known Issues

Last Updated: 12/16/2013

Conflicting Accounts

  • Issue: Due to the University of Colorado's aggreement with Google, it has gained the right to institutionalize all @colorado.edu accounts. Google had a small window when users could sign up for a personal google account using an @colorado.edu address. Conflicting accounts occur if a user has priorly associated their @colorado.edu email address with Gmail and other Google services.
  • Resolution: Go through the account resolution process when prompted by Google, upon first login. For detailed instructions please follow the steps outlined in the Resolve Conflicting Accounts tutorial.

Incompatible Characters With Gmail

  • Issue: If a user's Identikey password has an asterisk (*) or an at sign (@), the password may be rejected when attempting to log into Google. This is due to the a discrepancy between the allowed characters fro Google and CU Identity Manager.
  • Resolution: Change your Identikey password by going to https://cuidm.colorado.edu to a password that does not contain the aforementioned characters.

Deleted Mail Cannot be Recovered

  • Issue: Due to Gmail's status as a cloud service, OIT does not have the ability to restore mail that has been deleted.
  • Resolution: There is no resolution to this issue, so make sure you truly wish to delete you messages.