CULink - FAQ
Frequently asked questions about the CULink web-based e-mail service.
General FAQ
CULink is an e-mail service that also includes an address book and task list. CULink is available to faculty, staff and students on the CU-Boulder campus at no cost.
CULink is available via the web (https://culink.colorado.edu) or through one of many e-mail clients that support the secure IMAP protocol including Outlook, Apple Mail, Entourage, and Thunderbird. Use your IdentiKey to log into CULink.
It's easy to retrieve your Login Name or reset your IdentiKey password if you've forgotten them. Just go to the CU Identity Manager login page and click on "Forgot your CU Login Name?" or "Forgot your password?" link at the bottom of the login box.
If you are on an OIT server other than culink.colorado.edu (for example, if you are on spot.colorado.edu, ucsu.colorado.edu, or rintintin.colorado.edu) but you would prefer to read your e-mail on culink.colorado.edu, you can manually migrate your e-mail from your current server to culink.colorado.edu.
To specify where you want to read your mail, you will need to set your re-write e-mail address (your outgoing "From" mail address).
- To read mail on CULink, you need to qualify all of your outgoing mail in the form of user@colorado.edu or First.Last@colorado.edu.
- If you choose to qualify your mail to user@server.colorado.edu, please be sure that you actually read mail on the specified server, otherwise there is a possibility for your mail to reach an unread mailbox by addressing mail in this manner.
To learn more, contact the IT Service Center (303-735-4357, 5-HELP on campus, or help@colorado.edu).
The name that is displayed on your outgoing messages (your "From" name) and in the CULink web client is your legal name - i.e., the name you used for enrollment or employment at CU. CU-Boulder's Identity Manager provides you with the capability of choosing how your name is displayed.
You can check your quota for CULink by logging into the CULink web client (https://culink.colorado.edu). The quota is displayed in the header (including total allowable quota, and percentage used).
ITS provides quota increases for CULink in 200MB increments up to 2GB. To request a quota increase, please contact the IT Service Center (303-735-4357, 5-HELP on campus, or help@colorado.edu). Provide your username and business justification for the increase.
Authenticated SMTP indicates that you must log in (authenticate) to send mail (SMTP). Requiring Authenticated SMTP forces the e-mail program to log in to send mail as well as receive mail. As you may imagine, allowing computers to send mail without logging in can open a floodgate should that computer become infected with a spam program or worm. This is a required e-mail program configuration setting in order to use CULink. Learn how to enable authenticated SMTP.
Please contact the ITS Service Center at 303-735-4357 (5-HELP on campus) or help@colorado.edu.