Dedicated Desktop Support provides proactive management of personal computing systems and the use of those systems to access other IT services.
Visit the Dedicated Desktop Support FAQ page to learn more about services provided, Dedicated Desktop Support teams, and much more.
Desktop Support provides complete proactive management so the client can focus on their own priorities and not expend time and effort on technology issues.
The cost of the service for FY13/14 is $73 per user per month. Greater scale and new technologies have created efficiencies which have allowed the cost to fall from $90 in FY12 and $136 in earlier years. The $73 amount is still subsidized by the AVC for IT, but as more and more departments and groups begin using the DDS service, the goal is to no longer need that subsidy and eventually gain enough efficiency to drop the monthly cost below the $73 threshold.
Dedicated Desktop Support is available to any department and is customized to fit their specific needs.
Contact David Cavalieri to discuss how Dedicated Desktop Support can be tailored to meet your department's needs.
Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.
Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac.