Shared Infrastructure Services

Last Updated: 08/11/2014

Focus on what matters most to you while we manage the tools and infrastructure that will help you reach your goals.

Our team has the expertise to assess your research, administrative, or business IT needs, design and deploy a hosting solution, and then manage your environment. Our IT service management follows industry best practices for security and management so you can focus on your department’s mission rather than IT Infrastructure concerns like whether or not your servers are up and running and if they’re safe and secure.

Here is what you can expect from us when you engage SIS to provide for your IT needs:

This includes: Requirements Analysis, Technical Setup and Acceptance into Services.

When we manage your environment, we strive for FAME.

  • Fix - If something is not working properly or not meeting your expectations, we work with you to remediate the issue.
  • Administer - We configure and manage your environment to ensure it is properly designed, fully patched, secure, and you have the latest technology to meet your needs. We will also install and upgrade software upon request and ensure your infrastructure’s availability is meeting expectations and serving your needs.  This is all so you can focus on your core teaching, research, administrative, or business needs.
  • Monitor - SIS provides 24/7 proactive monitoring of your environment.  We are alerted to all events requiring attention and will inform you of any incidents or problems.
  • Enhance - We know your business, research, and teaching needs are continuously changing. As such, we work with you to build and improve your IT environment to ensure it continues to fit your changing  needs.

Features

In addition to full system administration support for Windows and Linux systems, we provide a virtual infrastructure (campus private cloud) where you can "rent" servers as needed.

For a listing of all SIS administration, hosting and consultation services, please refer to the SIS Service Offerings page for detailed descriptions of our services.

Benefits

  • You can focus on what matters most to you: your research, teaching or administrative services
  • You can focus your attention on the application layer while we manage everything else
  • Your services and data will be available and recoverable even in the event of hardware failure
  • 24x7 support of the infrastructure including vendor support contracts
  • You benefit from our extensive experience designing, deploying and hosting solutions to meet the diverse needs of the CU-Boulder campus
  • Your services will align with campus security standards and industry best practices
  • Fewer budget line items to manage
  • We can help you reclaim space that is being taken up by servers and support infrastructure

Visit the Testimonials page to hear about the benefits of SIS, directly from the customers we serve.

Cost

Services are available for a cost. Review the Pricing page for details about costs of all SIS services.

Who can get it

SIS services are available for all of CU and CU affiliates.

How to get it

For a consultation, contact Orrie Gartner.

For help, please visit the following pages:

Maintenance Schedules

For information about the current reboot maintenance schedules, please visit the SIS maintenance windows page.