Shared Infrastructure Services - Service Offerings

Last Updated: 08/11/2014

Refer to Pricing page

Operating System Administration

Refer to Pricing page

This service provides server operating system support for proper functionality of the tools and network services necessary for productive use of distributed computers and workstations.  Examples include systems acting as web servers, application servers, database servers, and custom computational servers. This service encompasses development, test, and production servers, standalone departmental and research servers, and highly available mission critical services.  This service includes full system administration of Unix/Linux/Windows operating systems and software installation.  The supported Operating Systems include Windows and RedHat Enterprise Linux on either physical or virtual hardware.

SIS can virtualize your new or existing IT environment or host your existing equipment in one of the campus data centers. A campus data center offers the best possible physical and technical environment for academic, research, and administrative computing equipment. Electricity and cooling are well designed, robust, and available in various redundant configurations. Professional IT staff from Research Computing and the Office of Information Technology (OIT) are available to support various tasks and maintain computing equipment. Learn more by visiting the SPSC Data Center website

Operating System Administration includes, but is not limited to:

  • Operating system installation
  • Operating system upgrades
  • 24/7 system monitoring
  • Security monitoring
  • Patch management
  • Anti-Virus/Malware Scanning
  • Installation of 3rd party applications
  • Software package management
  • Account management
  • Hardware diagnostics (if physical)
  • End user tech support
  • Application Support
  • Computational Cluster Computing
  • Logging, Monitoring, and Trending Administration

Operating System Adminstration Services

Windows Base Virtual Server $375 / month Complete Windows Operating System Administration support on a virtual server in the OIT private cloud. A base server is 1 CPU, 2GB memory, 100GB of storage. Backups are INCLUDED.
Linux Base Virtual Server $245 / month Complete Linux Operating System Administration support on a virtual server in the OIT private cloud. A base server is 1 CPU, 2GB memory, 100GB of storage. Backups are INCLUDED.
Windows Physical Server $440 / month Windows Operating System Administration on customer owned hardware. Hardware ideally is hosted in one of OIT's datacenters.
Linux Physical Server $275 / month Linux Operating System Administration on customer owned hardware. Hardware ideally is hosted in one of OIT's datacenters.
Linux Workstation Desktop Support $40 / month Complete Linux Operating System support on customer owned desktop hardware.

Services which are included with Operating System Administration include:

  • Database Administration (if applicable)
  • Logging, Monitoring, and Trending Administration
  • Backup Administration (included if virtual server, 0.15/GB/month if physical)
  • Web Application Hosting

Contact Orrie Gartner for pricing.

Database Administration

Contact Orrie Gartner for pricing.

SIS provides the day-to-day management of your database needs for databases currently including: MS SQL, MySQL, Oracle and PostgreSQL. Common services include: database configuration changes; patching, user and permission management; migration and restores; and performance tuning and optimization. We also provide database maintenance plans including: backups, transactional log backups, integrity checks and more. Our services also include monitoring of database availability, health, patch status and more. Please note that database administration is included when you purchase Operating System Administration.


Some common services included are:

Database configuration changes Troubleshooting
Database patching Request, Incident, and Event Management
Database user and permission management Problem resolution, workaround, and remediation
Database migration and restores Creation of stored procedures
Database performance tuning and optimization Assist application developers with promoting code from dev/test to production.
Database maintenance plans including backups, transactional log backups, integrity checks, etc. Database replication, mirroring, and clustering setup and configuration
Monitor Database availability Monitor Event Logs
Monitor Database health Audit SQL configuration best practices
Monitor Patch Status  

Contact Orrie Gartner for pricing.

Storage Administration

Contact Orrie Gartner for pricing.

SIS provides consulting and management services for storage systems for everything from enterprise-class storage systems to small business class storage, including direct-attached storage solutions. We will consult with you to uncover your storage needs and then help match those needs to the best storage solution based on data size, usage patterns and budget. And once it is deployed, we will manage the storage system. Examples of vendors we have supported in the past include: HP, Lefthand, SATABeast, Dell MD Series, NetApp, e-NAS, Nexsan, Infortrend, and Nexenta.

Our storage administration services include, but are not limited to::

  • Deploying, administering and maintaining multiple large scale storage systems.
  • Proactive daily monitoring and health checks of storage subsystems and storage networking infrastructure
  • Tuning storage components to ensure optimal reliability, performance and customer amenity
  • Creating and/or maintaining documentation in support of large scale storage array infrastructure.
  • Knowledge of and skills with storage networking technologies in large scale heterogeneous storage environments
  • Expertise in storage array design and configuration
  • We deploy and manage both SAN and NAS environments
  • We architect, implementation and manage storage administration under Linux and Microsoft operating systems

Contact Orrie Gartner for pricing.

Cloud Administration

Contact Orrie Gartner for pricing.

SIS provides cloud administration services to campus customers through two different service models.

  1. Private Cloud: Through an OIT-hosted private cloud SIS provides virtual Windows and Linux server hosting. Please see Windows-Based Virtual Server and Linux-Based Virtual Server under Operation System Administration Services for more information.
  2. Cloud Administration: We recognize a small percentage of campus departments have their own cloud-hardware and for these departments SIS provides VMWare cloud administration on customer-owned hardware. This includes management of the VMWare infrastructure, including virtual machine hosting, and VDI backend support. Common services include management of underlying hardware, network and storage. SIS will also monitor cluster health, host status, hardware performance and utilization, operating system role and feature health, patch status, and more.


Some common services included are:

Management of underlying hardware Management of underlying networking
Troubleshooting Management of underlying storage
Request, Incident, and Event Management Management of VMWare environment
Problem resolution, workaround, and remediation Monitor Cluster Health
Monitor Status Messages/Warnings Monitor Host status
Monitor Cluster Health Monitor hardware performance and utilization
Monitor Event Logs Monitor OS Role and Feature Health
Monitor System Resources Health Status Monitor Virtual and physical networking

Base Virtual Server includes:

  • 1 CPU
  • Up to 2GB RAM
  • Up to 100GB Storage (includes file level backups)

Prices above include full management (full management is Operating System Administration plus Backup Administration plus Logging, Monitoring, & Trending, plus Database Administration (if applicable))

Contact Orrie Gartner for pricing.

Backup Administration

Contact Orrie Gartner for pricing.

SIS provides a nightly backup service to ensure the recovery of your data in the event of a hardware or software failure. SIS will nightly make copies of information stored on the subscriber's computing system's fixed media disk(s). Nightly backups of Unix systems are saved to off-site locations and retained for 30 days. Nightly backups of Windows systems are saved to off-site locations and retained for 14 days. Prices vary based on the amount of data (in gigabytes) to be backed up. Backup administration can also be provided on customer-supplied hardware.

Contact Orrie Gartner for pricing.

Logging, Monitoring and Trending Administration

Contact Orrie Gartner for pricing.

SIS will provide the platform to supply service and component-level monitoring for applications and service. We will provide end user experience monitoring of a service as well as component layer monitoring, log aggregation, and alerting services tailored to your specific needs.

$80 / hour

Database Consulting

$80 / hour

SIS provides database consulting services on an hourly-fee basis. Consulting services are available on these database platforms: Oracle, Microsoft SQL Server and MySQL.

Database consulting services may include, but are not limited to:

  • One-time database health check
  • One-time Installation
  • One-time database setup and configuration
  • One-time patching engagements
  • One-time data migrations with same technology products
  • One-time database backups and configurations
  • Database restores
  • Performance tuning
  • Database Error resolution
  • Database architecture consultations

$80 / hour

Storage Consulting

$80 / hour

SIS provides consulting services for storage technologies on an hourly-fee basis. Storage Consulting services may include, but are not limited to::

  • Working with customers to develop architectural and design strategies that match business requirements
  • Working with customers to help match needs to the best storage tier based on data size, usage patterns, etc.
  • Storage array configuration and design review.
  • Consultation on deploying, administering and maintaining multiple large-scale storage systems using best practices.
  • Onetime health checks of storage subsystems and storage networking infrastructures.

Please note: This service has a lower priority than services to contract customers and is provided only as opportunities permit.

Visit Web Content & Apps for details

Web Application Hosting

Visit Web Content & Apps for details

This service provides support for the underlying web stack allowing individuals, departments, or colleges to make their data or application available via the web through either custom or off-the-shelf software. Our Web Application Hosting is only available to CU-Boulder Web Services customers.

Web Application Hosting includes, but is not limited to:

  • Web Server Administration (support includes but is not limited to Apache, IIS, Tomcat, nginx)
  • Web Server Performance Analysis and Tuning (support includes but is not limited to apc, nginx, varnish, mod_pagespeed)
  • Database Administration (examples include: MySQL, MS SQL)
  • Database Performance Analysis and Tuning  (support includes but is not limited to memcache, MySQL, MS SQL)

Please note: Web Application Hosting services are included with the purchase of our Operating System Administration service.

Visit the Web Content and Applications page to learn more about campus web hosting options.