Shared Infrastructure Services - FAQ

Last Updated: 08/11/2014

General FAQ

Who are Shared Infrastructure Services (SIS)?

Team of seventeen full time employees with average of 16 years experience per FTE. Shared Infrastructure Services (formerly Manages Services) also includes a rapid response student staff.

Who does SIS support?

SIS supports over 60 departments, colleges, institutions, and research groups on campus. The systems and environments we support range in size from large-scale enterprise-class services to single-application servers.

What services does SIS provide?

Full Windows, Unix, and Linux administration.

Includes, but is not limited to:

  • Operating system installation
  • Operating system upgrades
  • 24/7 system monitoring
  • Security monitoring
  • Patch management
  • Installation of 3rd party application
  • Software packages
  • Administration
  • Account management
  • Log aggregation
  • Hardware diagnostics
  • End user tech support
  • Application Support
  • File Hosting Services
  • Web Hosting Services
  • Backup Services
  • Computational Cluster Computing

Refer to the SIS Service Offerings page for full service descriptions.

What is SIS pricing?

See our Pricing page for the most up-to-date pricing information.

What are the advantages of using SIS for my IT support?

Don't need to worry about your IT administration needs so you can focus on your work. You should not need to worry about questions such as "Is my server up?", "Is my server safe and secure?", "Why is my server not performing as I expect?" Leave these questions to Shared Infrastructure Services so you can focus on your day-to-day business operations whether that is teaching, research, administration, advising, etc.

Shared Infrastructure Services is integrated closely with the campus IT security folks and ensures all managed systems meet the changing campus IT security requirements.

Mitigate the risk to the IT professionals. You do not want to completely assume the risk of running your own environment and protect against hacks, data compromises, security holes, viruses, and the ramifications associated with them.

How do I contact SIS?

IT Service Center: 303-735-4357 (5-HELP). Ask to speak with Shared Infrastructure Services. You can also email help@colorado.edu.

What are maintenance windows and why are they required?

While SIS offers a highly available and redundant infrastructure there will be times when a maintenance window is required. A maintenance window is defined as a scheduled period of time during which planned outages and changes to production  services and systems may occur. This is necessary to ensure the continuing availability, security and integrity of the complex IT infrastructure and services SIS offers and supports. Visit the Maintenance Windows page for more information on when these windows are scheduled.