Shared Infrastructure Services - FAQ

Last Updated: 11/20/2013

General FAQ

Who are Shared Infrastructure Services (formerly known as Managed Services)?

Team of seven full time employees with average of 16 years experience per FTE. Shared Infrastructure Services also includes a rapid response student staff.

Who does Shared Infrastructure Services support?

Over 40 departments, colleges, institutions, and research groups on campus. Customers range in size from a single user to departments with well over 150 users.

What services does Shared Infrastructure Services provide?

Full Windows, Unix, and Linux administration.

Includes, but is not limited to:

  • Operating system installation
  • Operating system upgrades
  • 24/7 system monitoring
  • Security monitoring
  • Patch management
  • Installation of 3rd party application
  • Software packages
  • Administration
  • Account management
  • Log aggregation
  • Hardware diagnostics
  • End user tech support
  • Application Support
  • File Hosting Services
  • Web Hosting Services
  • Backup Services
  • Computational Cluster Computing
What is Shared Infrastructure Services pricing?

See our Pricing page for the most up-to-date pricing information.

What are the advantages of using Shared Infrastructure Services for my IT support?

Don't need to worry about your IT administration needs so you can focus on your work. You should not need to worry about questions such as "Is my server up?", "Is my server safe and secure?", "Why is my server not performing as I expect?" Leave these questions to Shared Infrastructure Services so you can focus on your day-to-day business operations whether that is teaching, research, administration, advising, etc.

Shared Infrastructure Services is integrated closely with the campus IT security folks and ensures all managed systems meet the changing campus IT security requirements.

Mitigate the risk to the IT professionals. You do not want to completely assume the risk of running your own environment and protect against hacks, data compromises, security holes, viruses, and the ramifications associated with them.

How do I contact Shared Infrastructure Services?

IT Service Center: 303-735-4357 (5-HELP). Ask to speak with Shared Infrastructure Services. You can also email help@colorado.edu.