Adobe Connect - Using VoIP

To turn on VoIP, simply select to Audio > Enable Audio for participants and use the microphone at the top of your screen.

Best Practices for VoIP

Adobe Connect offers built-in VoIP capabilities.  When using VoIP, it is good practice to put these 3 steps below in a note pod when starting up the session, as a quick reminder to participants.

Using VoIP

• If you have a headset / mic, please feel free to use it.  It will provide you with the best quality VoIP.  
• Before you get started, please Run the Audio Setup Wizard

1. First step, run through the Audio Set Up Wizard: Meeting > Audio Set Up Wizard
   • (If you have an issue in the Wizard, you may need to go to your Control Panel and view your setting for Sounds and Audio Devices and look through those tabs really quick to be sure your internal microphone is turned up and speakers are turned up, or not muted.)
2. The Flash Player settings box may appear, choose Allow, click Remember check box.
3. To talk through VoIP, locate microphone button at the top of the screen.  

Understanding VoIP Quicklinks

• Learning about Connect 8.0
• Learn about using VoIP with Connect (video)
• 12 Steps to Achieving a Great VoIP Experience
• Best Practices for hosting your own webinars

Tips for VoIP

• Turn off cell phones, if you are not using it.  
• Turn off a speaker phone if you are using VoIP, or you will get feedback.  
• If you are on the phone and have your VoIP Talk button activated, you might hear feedback.  The best thing to do is hang up the phone.  
• If you are already connected to a session using telephony, you should mute your phone volume first.  If you do not have a mute button on your phone, you can also mute by pushing *46#, then *460#)
• cameras eat bandwidth, try to limit the number of simultaneous cameras operating
• you can hide the attendee list in the Presenter area, it saves you bandwidth
• Using VoIP with single talkers activated: You can pass the microphone onto another by raising your hand.  If the presenter does not want to pass the microphone to others, they can disable hand raise status.

Helpful Hints

Have all speakers install/use the add-in and move the silence level to <10 (for speakers).  As you know, VoIP is heavily dependent on a fast and stable internet connection. As such it is recommended not to connect through a VPN or a wireless connection.

This connectivity primer helps you understand how Adobe Connect traffic needs to flow across the network: https://admin.adobe.acrobat.com/_a295153/connectivityprimer