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Voice Over Internet Protocol (VoIP) is a technology that allows telephone calls to be made over computer networks. Adobe Connect offers built-in VoIP capabilities that allows users to achieve a high-quality audio experience for all attendees. The information below details how to succesfully use VoIP with Adobe Connect.
To turn on VoIP, simply select to Audio > Enable Audio for participants and use the microphone at the top of your screen.
Adobe Connect offers built-in VoIP capabilities. When using VoIP, it is good practice to put these 3 steps below in a note pod when starting up the session, as a quick reminder to participants.
Have all speakers install/use the add-in and move the silence level to <10 (for speakers). As you know, VoIP is heavily dependent on a fast and stable internet connection. As such it is recommended not to connect through a VPN or a wireless connection.
This connectivity primer helps you understand how Adobe Connect traffic needs to flow across the network: https://admin.adobe.acrobat.com/_a295153/connectivityprimer