Adobe Connect - FAQ

Last Updated: 05/23/2013

General FAQ

Are there mobile options for using Adobe Connect?

Yes. The Adobe Connect Mobile app is available for many mobile operating systems. See the Adobe product page for more information.

Can I convert my recording to other formats, edit the recording or obtain the file?

Adobe offers basic editing options and allows you to download an .flv version of your recording. The FLV files can be converted by many popular multimedia programs. Contact the IT Service Center for information on campus resources in this area.

Can I download recordings of my meetings and publish them elsewhere (e.g., Desire2Learn) or distribute them for offline viewing?

Yes, Adobe Connect meetings can be recorded and shared with people who do not have access to the Adobe Connect server.

Can I get a transcript of my Chat pod?

If you are the Meeting Host, you can select the Chat pod options > Email Chat History.

Can I record a meeting in Adobe Connect?

Yes, Adobe Connect meetings can be recorded and saved for playback. Since Adobe Connect records the events rather than just static screenshots, participants or those unable to attend the meeting can play the recording in whatever size they would like and use some of the interactive features that a typical participant would have been able to manipulate. Adobe Connect can even be used to pre-record lectures for later viewing by students. This ability may requires use of CenturyLink integrated audio. Ask the OIT Service Center for assistance with getting this set up for your meeting prior to having your meeting and recording your session.

Can I use Adobe Connect in Desire2Learn?

Yes, Adobe Connect meetings can be created through the Online Rooms tool within Desire2Learn. If you wish to learn more about the this functionality, please visit the D2L - Adobe Connect Integration page.

Can I use VOIP (Voice over IP) and the audio phone conferencing feature together?

Yes, it is called Two-way Universal Voice. You must add an audio conferencing provider to your meeting for this to work. We currently recommend use of CenturyLink Audio Conferencing Service.  Please visit the Using VoIP page for more info.

Can a non-CU Boulder Campus colleague join a meeting?

Yes, anyone can join a meeting that is configured to accept guests. This configuration is at the meeting host’s discretion. Hosts have three options when configuring the meeting: numbers two and three will allow guests to enter without an IdentiKey

  1. "Only registered users may enter the room (guest access is blocked)"
  2. "Only registered users and accepted guests may enter the room"
  3. "Anyone who has the URL for the meeting can enter the room"
Do I have to recreate my meeting room every time I want to use it?

No. Once you create a meeting room, it exists until you delete it. Your meeting room is available 24/7 always at the same URL you assigned the room. Many people create a "personal" meeting room with an easy to remember URL that they can share via an instant message or over the phone for instant, ad-hoc meetings.

How Do I Create Offline Copies of my Recorded Meetings?
  1. Log into with your IdentiKey.
  2. Click Meetings and then click the name of the meeting for which you want to make an offline recording.
  3. Click Recordings.
  4. Next to the specific recording you want to use, click Make Offline.
  5. In the Offline Recorder, specify a location for the finished FLV file. (If Help text appears, click Proceed with Offline Recording.) The meeting begins playing, which starts the creation of the offline archive.
  6. Use the Start New, Stop and Save, and Pause/Resume controls as necessary during the recording process. (If the controls are not visible, click Show toolbar.) Each time you make the control bar visible, it will be visible within the final recording. Show the control bar as infrequently as possible and keep the control bar in its minimized state.
  7. When the recording process finishes, a confirmation message appears. If necessary, close the offline recorder window by clicking close. (If the window is in its minimized state, the window closes automatically.)
  8. To find the finished FLV file; navigate to the location you selected in step 4.

The FLV files can be converted by many popular multimedia programs. Contact the OIT Service Center for assistance in identifying campus resources that can help you. The Media Duplication and Conversion Services at the Norlin Library is one resource available to you.

How do I create a meeting room?

To create a meeting room, follow the instructions in the Adobe Connect Visual Quick Start Guide for Hosts or watch the Creating a Meeting Room video tutorial.

How do I get trained and started?

One of the advantages to Connect is that there is a large community of enthusiastic users ready to share their knowledge of the system. For instance, the Adobe Connect Users Group ( has resources for those new to Connect and those who have been using it for a while. We strongly encourage everyone interested in Connect to visit their website for examples of best practices, applications for its use, troubleshooting tips, etc.

If you prefer self-paced training you can begin with the Getting Started with Connect presentation. If you want to take more in depth product training, you can visit the Adobe Connect Resource Center. There are also online training videos available on the Adobe Connect Video tutorials page.

How do I log in to Adobe Connect?

From the Adobe Connect homepage, enter your CU Login Name and IdentiKey password and click the Login button.

How do I move a recording?
  1. Log into with your IdentiKey.
  2. Click on Meeting List.
  3. Click on the meeting, which contains the recording that you want to move.
  4. Click on Recordings in the row of links.
  5. Check the box next to the icon of a videotape next to your recording.
  6. Click on the Move To Folder button.
  7. It should default to your user content folder. If that is where you want it, click Move.
  8. It should tell you the following items were moved successfully.
How do I obtain Meeting Host privileges?

Contact the IT Service Center or submit a request through the Meeting Host Request form.

How do I set up and use my integrated audio conferencing from CenturyLink?

Reference the CenturyLink conferencing with Adobe Connect documentation for using this service.

I'm using VOIP and hearing echoes, how do I stop that?

Echoes in Voice Over IP sessions are caused by the audio being transmitted being picked up by a microphone and being retransmitted over and over again. The best way to eliminate echoes is through the use of a headset microphone (USB or standard) or through special echo canceling hardware such a USB Speakerphones.  If you are using echo canceling equipment and still hear an echo, the easiest way to track down who is causing the echo is finding out who doesn't hear it! For example, say every time person A speaks, person C hears an echo but person B does not hear an echo. When person B speaks, person A and person C do not hear an echo. Chances are, person B is the person causing the echo. Even the use of a headset may not eliminate echo if the microphone is turned to high or the volume is too loud in the headset.

Is there a limit on how many people can attend a meeting?

There is no limit for a meeting; however the CU-Boulder campus is currently licensed for 2,000 concurrent users across our Adobe Connect server cluster. Therefore, we can support 200 meetings of 10 users at the same time, or 100 meetings of 20 users, and so on. Once there are 2,000 users on the Adobe Connect server, no additional users will be able to join a current meeting. On a practical basis, meetings with more than 100 users is not recommended.

Is there a limit on how much content I can upload to Adobe Connect?

The maximum size of a file that can be uploaded into Adobe Connect is 100 MB. Any file greater than 100 MB that is uploaded will fail during the upload process.

My camera or microphone won't activate no matter what I try. What can I do?

Make sure your Flash plugin privacy settings are set to "allow". You can access the Flash plugin settings by right clicking (or Mac control+click) and select "Settings". Clicking "remember" will remember this setting for each session on the computer you are working on.

What are the best practices for using Voice Over IP (VOIP)?

Voice Over IP can be a fantastic, cost effective method to transmit audio for your meeting or event. It can also be very challenging. More information can also be found on Adobe's Best Practices for Using Connect Pro VoIP website.

What are the roles that individuals can have in an Adobe Connect meeting?

There are three main roles you can have in a meeting: Meeting HostPresenter, and Participant.

Meeting Host 

The Host can perform the following tasks:

  • Set up meetings, invite guests, approve guests, put rooms on hold or end them
  • Add or edit layouts
  • Promote and demote participants to the presenter or host role
  • Switch to preparing mode to create or edit layouts for a different presentation
  • Show media and content, share screens, broadcast audio and video, and change the meeting room properties
  • Control participant audio and video broadcast
  • Record the meeting room


The Presenter can perform the following tasks:

  • Show media, slides and content, and share screens
  • Chat, answer questions, and broadcast live audio and video


The Participant can perform the following tasks:

  • View and participate in a meeting
  • View the content being shown, hear and see the presenter's audio and video broadcast, use text chat, take polls, and download files
  • If given permission, broadcast their own audio and video
  • If given permission, control specific Pods where access has been granted
What are the system/software requirements to use Adobe Connect?

See Adobe Connect - Tech Specs page for details. To see if you have all of the Adobe add-ins, check the Adobe Connect Downloads page for more information and resources.

What do I need to use Connect?

Adobe Connect uses Adobe Flash. At a minimum you need an OIT supported web browser with a current version of Flash installed. Flash is one of the most popular browser plugins in the world and is already installed on most computers.

To host a Connect Meeting, you will need to install a lightweight plug-in called the Connect Add-In. The Add-In allows you to upload files, share your screen, and have improved Voice-over-IP for meeting audio. The Add-In is available for Windows and Macintosh users. You can download and install the Connect Add-In on the Adobe Connect Downloads pageYou can test to see if your computer is ready to host a meeting by testing your meeting connection.

While you can use a webcam to share audio and video it is not required to participate in or host a meeting. A broadband internet connection is recommended but dial-up can be used with a loss of some functions (especially audio and video). For more detailed system requirements, see Adobe Connect System Requirements.

What if I have a problem with Adobe Connect?

For assistance with Adobe Connect issues contact the IT Service Center ( or 303-735-4357 (5-HELP))

What is Adobe Connect?

Adobe Connect is a program in Adobe's  line of software that allows you to collaborate over the Internet. Adobe Connect allows you to host live, online meetings from anywhere in the world using only your web browser. You can share your computer screen; create whiteboards; text, audio and video chat; and several other functions all through your browser window. You can also easily upload Flash and PowerPoint files to share with others in your meeting. The idea is to bring web tools together in one place to allow you to do more work with less hassle.

When should I use Adobe Connect?

You can use Adobe Connect any time you need to share your desktop with others, take collaborative notes for a team meeting, or share a piece of content with somebody else who is in another location. You should always include an Adobe Connect URL when you are hosting a meeting with remote attendees, or any time you set up a conference call.

When should I use Voice Over IP (VoIP) and when should I use the audio conferencing integration service from CenturyLink?

If you are doing a webcast or a meeting where only one or two presenters are speaking and the majority of participants are passive listeners, we recommend using Voice Over IP (VoIP). You should use a headset microphone or USB Echo cancelling speaker phone for VoIP sessions.  If you are having multiple participants all speaking in your meeting (more than 2), it is recommended to us an audio conferencing service such as that provided by CenturyLink. VoIP will work with larger conferences if all parties have headsets or echo cancelling speaker phones (USB). You also have the option of having both types of audio (VoIP and teleconferencing) in the same call, but this requires the use of an audio conferencing service provider such as CenturyLink.

Who can use Adobe Connect?

Adobe Connect is a service available to the CU-Boulder campus. Active faculty, staff and students can request to be a meeting host by contacting the IT Service Center or submitting a meeting host request using the Meeting Host Request Form. Meetings can be hosted by faculty, staff and students in the web portal at Access through Desire2Learn is available, as well. Faculty, staff and students can invite guests to meetings they host, including campus and non-campus (external) affiliates, associates or colleagues. Active students can be invited to meetings by faculty of staff hosts.

Why aren't my CenturyLink audio teleconference controls appearing in my meeting?

A common error is setting up your CenturyLink account information in your meeting administration panel without first setting it up in your personal profile. You have to set up your CenturyLink account information in your personal profile as shown in the documentation which you can access here. If this doesn't resolve your problem, please contact the IT Service Center.

Why use Adobe Connect?

Adobe Connect offers a media-rich method of collaboration and interaction that can supplement or supplant traditional face-to-face forms of communication, like meetings and classroom time. The video and audio features give participants access to the visual and audible cues that are so crucial to successful collaboration. Teams can gather and work together from distant geographic locations, presenters can reach audiences in other cities or states, and instructors can provide course material to students anywhere. In any meeting, meeting hosts can record meetings and presentations for any participants to review at a later time.