|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: UCB Wireless in Bear Creek||Monday, August 25, 2014 - 7:30pm|
|Service Issue Updated: Voicemail Indicator Lights||Wednesday, July 30, 2014 - 12:53pm|
|Service Restored: Wired Network||Thursday, September 18, 2014 - 8:00am||Thursday, September 18, 2014 - 9:00am|
|Service Maintenance Scheduled: www.colorado.edu||Friday, September 19, 2014 - 10:00pm||Saturday, September 20, 2014 - 12:01am|
|Service Maintenance Scheduled: Microsoft Exchange||Sunday, September 21, 2014 - 4:00pm||Sunday, September 21, 2014 - 7:00pm|
If your desktop is managed by OIT Administrative Support, call the IT Service Center (303-735-4357) to setup an appointment for the Supportworks software installation.
Windows users can download and install Supportworks:
To log in to Supportworks, you will use your IdentiKey.
Also, make sure that the server listed is swclient.colorado.edu.
After entering your IdentiKey, and the server as swclient.colorado.edu, click the Login button.
Macintosh and Unix users will access Supportworks through the Analyst Portal (web client) at https://supportworks.colorado.edu.
Windows users should use the Supportworks software primarily, and use the Analyst Portal when working from a remote location.
To log into the Analyst Portal (https://supportworks.colorado.edu), you will use your Active Directory (AD) login name and password, which is the same as your IdentiKey.
Linux users may not know the full Supportworks client will run under WINE. However, this is not an OIT supported avenue. Learn more.
If you would like to learn more about Supportworks visit the Supportworks Wikipedia page.