Supportworks - Getting Started | Office of Information Technology

Supportworks - Getting Started

Last Updated: 11/04/2015

OIT Internal Support Managed Desktops

If your desktop is managed by OIT Administrative Support, call the IT Service Center (303-735-4357) to setup an appointment for the Supportworks software installation.

Supportworks Software - Windows Only

Windows users can download and install Supportworks:

Logging into Supportworks

To log in to Supportworks, you will use your IdentiKey.

Also, make sure that the server listed is

After entering your IdentiKey, and the server as, click the Login button.

Analyst Portal - Macintosh, Unix, and Windows

Macintosh and Unix users will access Supportworks through the Analyst Portal (web client) at

Windows users should use the Supportworks software primarily, and use the Analyst Portal when working from a remote location.

Logging into the Analyst Portal

To log into the Analyst Portal (, you will use your Active Directory (AD) login name and password, which is the same as your IdentiKey.

Use of Supportworks on Linux

Linux users may not know the full Supportworks client will run under WINE. However, this is not an OIT supported avenue. Learn more.

More information on Supportworks

If you would like to learn more about Supportworks visit the Supportworks Wikipedia page.