Qualtrics

Features

• A Quick Survey Builder that guides beginners through creating a survey.
• A Survey Library with templates that you can customize to meet your specific needs.
• A tool to send and track participation invitations and reminders.
• A tool to display survey results, graphically and statistically.
• An export data feature, including to Excel or SPSS.

Unavailable Features

Some question types like Rank Order and Constant Sum have been made unavailable to members of the CU Boulder campus because they are inaccessible to individuals using assistive technology. These question types will appear greyed-out in Qualtrics to ensure that all surveys sent out by our students, faculty, and staff are accessible to all recipients. Exceptions can be made in the case of a pressing business or research need; if you would like to request access to one of these question types, please do so using the Qualtrics Accessibility Exception Request Form.

Data

Please note that Qualtrics is not currently approved for the collection or storage of highly confidential data which includes, but is not limited to PCI, HIPPA and FERPA data, and other highly confidential personal identifiable information.

Cost

Qualtrics is provided as a common-good service to the campus which means there is no direct cost to the individual or department.

Support Information and Training

New to Qualtrics? Need a little refresher? Make sure to brush up on your basic and advanced survey building, as well as how to report on all of your critical data. Take a look at OIT's Qualtrics FAQ page for common questions, and visit Qualtrics New Features page to stay up-to-date on changes and new additions. 

Tutorials

Qualtrics has an extensive library of help tutorials available on the Qualtrics Support website.

Webinars

Qualtrics offers a series of On-Demand Webinars available at your convenience.

Use our Access Qualtrics Training Webinars tutorial to learn how to log in to basecamp, then get started! OIT recommends the Learn to Use Qualtrics Research Core Webinar.

Support Provided by Vendor

All CU Boulder Qualtrics users also have access to 24/7 Qualtrics Support via chat, email, or phone (please note that only email and phone are 24/7). To access Qualtrics support: 

• Login to Qualtrics (https://qualtrics.colorado.edu)
• Click the question mark icon in the upper right corner to access the Help menu
• At the bottom of the pop up window select Contact Support.
• A new tab will open bringing you to the support portal
• Select the Product and Technical support box in the middle of the page
• Select the appropriate product area that best aligns with your support request
• Three support options will appear: Chat, Email, and Phone. Select your preferred option and follow the onscreen instructions.
• More information about the support portal can be found on Qualtrics support site.

Qualtrics Accessibility

CU Boulder is committed to providing help, information, and assistance with campus services for all users, including those with accessibility concerns. Qualtrics accessibility considerations, information for content creators, alternatives/workarounds, and more can be found on the Qualtrics Accessibility page.

Related Policies

• The Family Educational Rights and Privacy Act of 1974 (FERPA): As a condition of using this service, all users must comply with applicable law, including FERPA laws.
  • For more information about FERPA and fair use, please visit the Office of the Registrar's FERPA webpage. Qualtrics account owners may be held personally responsible and liable for unauthorized use.
• Institutional Review Board:  Does your research require review by the Institutional Review Board (IRB)? The primary goal of the IRB is to facilitate ethically responsible human subjects research. All research conducted by faculty, staff, or students involving human subjects at CU Boulder must be reviewed by the IRB prior to conducting the research. Find out more by visiting the IRB website.
• Accessibility Policy and Standards: As a part of CU Boulder's Accessibility Initiative, and in adherence to the CU Boulder ICT Accessibility Policy and Standards, the OIT instance of Qualtrics was modified to prevent survey builders from creating non-accessible surveys. For details about these changes, visit the Qualtrics Accessibility web page. Review the Accessibility Policy and Standards on the Accessibility website.
• Guidelines for Storing Documents in the Cloud: Due to the university having less control over which individuals have access to data and how data is stored and managed, selecting and using Cloud Services for university documents requires different considerations than traditional services. 
  This documentation provides guidance on how to determine if a Cloud Service meets the security and data governance requirements for appropriately managing CU Boulder documents.

Related Resources

• Center to Advance Research and Teaching in the Social Sciences (CARTSS):  CARTSS supports interdisciplinary research and teaching initiatives of the social science faculty and students at CU Boulder. To learn more or to engage their services, visit the CARTSS website.
• The Office of Institutional Research: Qualtrics survey developers can review the Office of Institutional Research Surveys to see the types of studies that have already been conducted and to avoid duplicating similar research questions or studies.
• Center for Research Data & Digital Scholarship (CRDDS): Collaboration between Research Computing and University Libraries, offering a range of data services for university and community members. Learn more on the CRDDS website.

Student Data & OIT Services

A variety of data types are utilized by the University of Colorado in order to facilitate the academic experience and advance the success of the student body. In an effort to promote good digital citizenship, CU Boulder has created a resource for our student and faculty communities to better understand how personal data from our students is used within OIT’s services and tools.