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Service Maintenance: Willard/RES Router (Wired & Wireless Networks)

Last Updated: 01/03/2013
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Issue Start Date/Time 
Tue, 01/08/2013 - 5:30am
Issue Resolved Date/Time 
Tue, 01/08/2013 - 7:00am
Description 

The Office of Information Technology will upgrade a distribution router on Tuesday morning, January 8 at 5:30 a.m. making wired and wireless network services unavailable for up to 60 minutes in all residence halls and a number of housing administrative buildings including the Center for Community (C4C). This maintenance is necessary to prepare the router to support current and future network improvements.

Impact 
During the upgrade all residence halls and a number of housing administrative buildings including the C4C (see Affected Buildings below) will be without wired or wireless network connectivity. This includes the ability to remotely VPN in to any departmental servers in these buildings, for approximately 60 minutes.
Affected Services 
Wired & Wireless Networks, including VPN connections to servers in the affected buildings.
Affected Buildings 
All Residence Halls, including Family Housing and Bear Creek, and also C4C.
Additional Information from Vendor 

If you have questions about this maintenance, please contact the IT Service Center at help@colorado.eduor call 303-735-4357 (5-HELP from a campus phone). E-mail and phone help is available Mondays through Thursdays, 7:00 a.m. to 10:00 p.m.; Fridays 7:00 a.m. to 7:00 p.m.; and Saturdays and Sundays, noon to 6:00 p.m. Learn more at http://oit.colorado.edu/service-center.