Service Restored: Campus Phone Service

Submitted by stauffeg on

Start Date & Time

End Date & Time

Description

On Wednesday, November 21 at 5 a.m., OIT will be applying updates on the campus phone system. This work is not expected to cause an outage for the phone service; however, if one does occur it should last no longer than five minutes.

Impact

During the maintenance phone service should not be impacted. However, if the system reboots during the update, existing calls will drop, users will not hear dial tone for 5 minutes and Call Center agents will be logged out of their Call Center skills.

Affected Services

Campus Phone Service

For More Information

If you have questions about this maintenance, please contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone). Phone help is available Monday through Friday 8 a.m. to 7 p.m.