Service Maintenance Complete: Microsoft Exchange

Last Updated: 11/10/2013
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Start Date & Time

Sun, 11/10/2013 - 6:00am

End Date & Time

Sun, 11/10/2013 - 3:10pm

Description

Service maintenance complete at 3:10 p.m.: All objectives of maintenance have been accomplished and the Microsoft Exchange email and calendaring service continues to function (since 11:40 a.m.) as normal.

Service maintenance update at 11:40 a.m.: All access clients (web, desktop, IMAP, and mobile devices) are now successfully accessing Microsoft Exchange email from on and off campus. The next step is to complete the Office 365 integration wizard which is not expected to impact client access, but we will continue to monitor.  If you continue to experience any client access issues after restarting your client, please contact the IT Service Desk at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone).

Service maintenance update at 7:45 a.m., November 10: In addition to client access via Web app, access to Exchange via IMAP and Outlook (from on campus only) have been restored. OIT is still working to bring Outlook (from off campus) and mobile device access back online.

Service maintenance updated at 6:35 a.m., November 10: Outlook Web App for Exchange has been successfully brought back up. Please use this web client (https://exchangeweb.colorado.edu) as a workaround for accessing email while OIT works to restore all email clients.

Service maintenance updated at 6:00 a.m., November 10: Exchange production environment work has begun. As noted below in the "Impact" section, access to Exchange email and calendaring service may be completely unavailable for up to 30 minutes. After that, although some non-web email clients (e.g. Outlook, Apple Mail, Thunderbird, iPhone, Android, etc.) may experience periodic or ongoing inability to access Exchange, we expect Outlook Web App for Exchange (available at https://exchangeweb.colorado.edu) to remain stable and recommend this workaround as the most reliable way to access Exchange throughout the maintenance event.

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The Microsoft Office 365 servers, which currently exist in a test environment, will be integrated into the Exchange production environment on Sunday, November 10, beginning at 6:00 a.m. and concluding no later than 6:00 p.m. (work will likely conclude earlier).

Impact

Between 6:00 and 6:30 a.m., the Microsoft Exchange email and calendaring service will be unavailable. For the remainder of the maintenance window, OIT anticipates that non-web clients (e.g. Outlook, Apple Mail, Thunderbird, iPhone, Android, etc.) will experience periodic or ongoing inability to access Exchange. Outlook Web App for Exchange (https://exchangeweb.colorado.edu), however, should be stable for the remainder of the maintenance window and will be the most reliable way to access Exchange during the maintenance.

Scope

This work is being performed as part of the Microsoft Office 365 project, which encompasses phase two of the Email Calendaring and Direction plan.

Affected Services

OIT-provided Microsoft Exchange service.

For More Information

If you have questions about this maintenance, please contact the IT Service Center at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone). Learn more about the IT Service Center at www.colorado.edu/oit/service-center.