The data center firewall in the Computing Center must be upgraded to higher performing hardware and this will take place on the night of January 3 from 10 p.m. to 2 a.m. Upgrading a firewall makes services protected by the firewall unavailable while the hardware is replaced and the services brought back online.
A number of key enterprise services will be unavailable for varying amounts of time during the upgrade window.
Ensuring the availability of these services will be our first priority:
Ensuring availability of the following services will happen after the group of services above:
If the upgrade process goes as planned, the services in the priority group will be unavailable for 60 minutes or less. Bringing some services back online will likely take longer, but be completed within the four-hour window.
If you have questions about this maintenance, please contact the IT Service Center at email@example.com or call 303-735-4357 (5-HELP from a campus phone). E-mail and phone help is available Mondays through Thursdays, 7:00 a.m. to 10:00 p.m.; Fridays 7:00 a.m. to 7:00 p.m.; and Saturdays and Sundays, noon to 6:00 p.m. Learn more at http://oit.colorado.edu/service-center.
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303-735-4357 (5-HELP) or firstname.lastname@example.org
7:30 a.m. – 8:00 p.m.
12:00 noon – 6:00 p.m.