Service Maintenance: Desire2Learn

Last Updated: 12/09/2012
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Start Date & Time

Sat, 12/08/2012 - 11:00pm

End Date & Time

Sun, 12/09/2012 - 5:35am

Description

Update: The maintenance ran past the expected completion time. Please see the Additional Information from the Vendor section below.

Desire2Learn, CU-Boulder’s online learning environment, will undergo maintenance conducted by the vendor starting at 11 p.m. Saturday night, December 8 and concluding by 5 a.m. Sunday, December 9. This maintenance, scheduled and carried out by the vendor, is part of the regularly scheduled monthly maintenance that occurs on the second Sunday of every month.

Impact

Desire2Learn will be unavailable during the maintenance window which is expected to last from 11 p.m. on Saturday, December 8 to 5 a.m. Sunday, December 9. During the maintenance users will be unable to log in to the service.

Affected Services

Desire2Learn; to learn more about Desire2Learn go to www.colorado.edu/oit/d2l.

For More Information

If you have questions about Desire2Learn or this maintenance, please contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone). Information about the Service Center’s hours and location is online at www.colorado.edu/oit/service-center.

Additional Information from Vendor

Update at 6:05 a.m., Dec. 9:

To Desire2Learn SaaS clients

Please be advised that the maintenance window for your SaaS facility is complete, and your sites have been tested and verified.

Desire2Learn Customer Service & Support

 

Update at 5:35 a.m., Dec. 9:

To Desire2Learn SaaS clients

Please be advised that the maintenance window for your SaaS facility is now complete and your sites are accessible, however the SaaS team is continuing to work on some remaining issues with sub-services. We will advise you when all testing and verification is complete.

Desire2Learn Customer Service & Support