|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Microsoft Office 365 Password Sync||Wednesday, January 28, 2015 - 12:00pm|
|Service Maintenance Scheduled: ServiceNow||Friday, January 30, 2015 - 8:30pm||Friday, January 30, 2015 - 10:30pm|
|Service Maintenance Scheduled: Desire2Learn (D2L)||Saturday, February 7, 2015 - 11:00pm||Sunday, February 8, 2015 - 5:00am|
Effective Fiscal Year 2012, the Office of Information Technology (OIT) combined telecom and network services charges and recalibrated the charge to an overall lower rate for users. The combined service is now referred to as the Connectivity Fee.
Q: What is the connectivity fee?
A: The “Connectivity Fee” is the single monthly charge to campus users for both voice and network services. The rate will be recalibrated annually in conjunction with central campus augmentations to the FY2012 general fund budget scoop so that the rate is standardized fairly across all fund sources.
Q: How will my unit be charged the connectivity fee?
A: In FY12, general fund programs (in which most grant-funded employees are included) had the equivalent of 90% of FY2010 voice charges scooped from their budgets to cover the fee. No further monthly charges will be billed to the programs.
Auxiliary and gift-funded programs will pay the connectivity charge monthly, similar to the network-only charge that was assessed before FY12. The amount of the charge is based on employee payroll headcount.
Q: Will my unit be charged extra for adding voice and data services, or one-time equipment moves?
A: Many of these services are covered by the connectivity fee and will incur no additional charges to the unit. If OIT must bring in outside vendors to provide the service the unit will be charged. The vendor cost is passed on to the unit with no OIT markup. Jack installation costs vary between $200 and $500 per jack, depending on the amount of work needed.
Q: Are the rates paid by auxiliary and gift funds going to rise sharply/dramatically in the coming years?
A: No, the ten-year rate projection has the monthly connectivity rate growing steadily from $33 per month to roughly $45 per month by the fifth year and then stabilizing. In conjunction with central campus augmentations to general fund support, the rate will be standardized fairly across all fund sources. Even though general fund and grant programs will not see a monthly charge, the budget sweep that was taken in FY12 enables central campus to pay OIT for general fund employees at the same rate as what is charged to auxiliary and gift programs.
Q: Where does the headcount data come from and when is the data snapshot?
A: The Office of Planning, Budget and Analysis extracts the headcount data from HRMS (the CU personnel payroll system) on November 1. This is the same source data that is used for a variety of reporting purpose. The November data is used to calculate the next fiscal year’s rate.
Q: Who is included in the headcount?
A: All Boulder campus employees with an ACTIVE HR status at the time of the data snapshot will be included in the headcount data, even if they were not being paid for the entire year. This includes all full-time, part-time (including 1%), faculty, research assistants and student employees. To receive a list of the employees included in your headcount, please contact OIT.
Q: Can I get GigE at no charge if I need it for my research or academic needs?
A: Fees recovered for various services performed by OIT will no longer be charged, including "gig-e" (1 gigabit) ports and activating new jacks in existing or new buildings. The costs paid by CU to outside contractors for phone and network jacks will be recovered from the unit requesting the work. The current network standard is 100 MB (or 0.1 GigE). In approximately two years, the campus-wide standard will be GigE. In the meantime, GigE will be provided to those whose work would be impeded without GigE. This typically affects those conducting research computing.
Q: Why must I provide my speedtype when ordering service that is provided at no cost?
A: Speedtypes are used as an order number for service requests.