VoIP Unified Communications Project

Last Updated: 11/07/2014

Overview

The Voice over Internet Protocol (VoIP) Unified Communications project will replace the University’s existing Avaya telephone and voice messaging systems with a new Cisco VoIP Unified Communications (UC) system. This system encompasses telephone, call center, voice messaging, email integration, and other current technologies.

Project Status

Active IT Project

Project Manager

Melanie Pappas

Customer Benefit

  • New Cisco VoIP telephones with current features including call logs, contact lists, and campus directories
  • Delivery of voicemail messages (as audio files) via email, as well as traditional voicemail delivery
  • Higher reliability of services by replacing aging unsupported systems with current duplicated High Availability systems.

Project Timeline

This is a tentative timeline that could change depending upon barriers encountered during deployment, testing, and migration.

  • Pilot rollout of telephone equipment and Unified Communications capabilities: Mid-January, 2015
  • Rollout of phone equipment and new technologies to campus: After testing is complete, general rollout of the VoIP phones will take place on a building-by-building basis and is anticipated to take 18 to 24 months to complete.

Project FAQ

We've put together a list of most frequently asked questions and answers about the impact and timeline of the project implementation. Review the FAQ.

If you have feedback for the project team, please send it to oit-dl-voip@colorado.edu

Instructions/Tutorials