On October 15, 2012, the Office of Information Technology (OIT) is launching a new survey process that will provide important feedback from faculty, staff and students. Shortly after receiving help from OIT, we will e-mail our clients a follow-up survey. The candid feedback we hope to receive will be critical in driving service improvements as part of OIT’s Business Performance Excellence initiative.
The surveys will ask OIT clients to share how satisfied they are with our services and what specifically they found satisfying or dissatisfying. All answers are strictly confidential, and no individual responses will be shared. In respect of our clients’ time, and to make it as easy as possible for them, the surveys are designed to take approximately two minutes to complete. In addition, we will monitor the number of surveys users receive so they are not inundated.
OIT encourages anyone who receives a survey to complete it promptly and candidly. The collective and continued input of our clients is critical to enable OIT to clearly understand what is and isn’t working. If we don’t know about problems, then we cannot work on adequate solutions, and that is why this process is so important.
OIT will regularly publish survey results depicting the trends and areas for improvement, as well as specific actions we will take to address issues. OIT is committed to continuing to evolve our organization and the services we provide to the campus.
If you have any questions, please contact the IT Service Center at 303-735-4357 (or 5-HELP from an on-campus phone) or firstname.lastname@example.org. E-mail and phone help is available Monday through Thursday from 7:00 a.m. to 10:00 p.m.; Friday from 7:00 a.m. to 7:00 p.m.; and Saturday and Sunday from noon to 6:00 p.m.