|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: Red Hat Satellite (redhat.colorado.edu)||Thursday, November 3, 2016 - 12:40pm|
|Service Restored: Student Printing and Scanning (SPS) mobile printing||Wednesday, December 7, 2016 - 8:29am||Thursday, December 8, 2016 - 10:59am|
|Service Maintenance Scheduled: My Leave, Finance Resources (FIN), and Human Capital Management (HCM)||Saturday, December 10, 2016 - 6:00am||Saturday, December 10, 2016 - 6:00pm|
|Service Maintenance Scheduled: ServiceNow (ticketing system)||Thursday, December 15, 2016 - 7:00pm||Thursday, December 15, 2016 - 9:00pm|
|Service Maintenance Scheduled: Electronic Research and Administration (eRA)||Saturday, December 17, 2016 - 8:00am||Saturday, December 17, 2016 - 2:00pm|
Service Restored at 4:48 p.m.: The issue with the router has been addressed, and it is now operating normally. As a result, wired and wireless networking is again available in the affected buildings.
Service Issue Reported at 4:09 p.m.: A problem with the Regent network distribution router is causing the loss of wired and wireless networking in the Regent, 924 Broadway, 914 Broadway, Willard (WLRD) and C4C (C4C) buildings. OIT Networking is investigating the issue, and more information will be posted here as it becomes available.
Incident Report Summary
On Monday, Sept. 10, 2012, the Regent router experienced technical issues that caused an outage of wired and wireless networking services in Regent, portions of the C4C, 914 Broadway and 924 Broadway. The issue was triggered by higher than normal ambient operating temperatures, due to an in-room air conditioning outage in the Regent building. OIT restarted the router chassis, and wired and wireless services were restored. Subsequently, they replaced routing engines in the chassis.OIT continues to upgrade internal router component hardware and firmware. In addition, they are working with the vendor to determine if future processor card features will allow same-building networking services to be virtualized across more than one distribution router to effectively eliminate a single point of failure. To view the full Incident report, go to: http://oit.colorado.edu/sites/default/files/Regent-Router-Incident-3A48A66.pdf
Users unable to utilize wired and wireless networking in the Regent building.
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