Service Restored: Network Outage in Regent, 914 and 924 Broadway, C4C and Willard

Last Updated: 09/25/2012
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Start Date & Time

Mon, 09/10/2012 - 4:09pm

End Date & Time

Mon, 09/10/2012 - 4:48pm

Description

Service Restored at 4:48 p.m.:  The issue with the router has been addressed, and it is now operating normally. As a result, wired and wireless networking is again available in the affected buildings.

Service Issue Reported at 4:09 p.m.: A problem with the Regent network distribution router is causing the loss of wired and wireless networking in the Regent, 924 Broadway, 914 Broadway, Willard (WLRD) and C4C (C4C) buildings. OIT Networking is investigating the issue, and more information will be posted here as it becomes available.

Incident Report Summary
On Monday, Sept. 10, 2012, the Regent router experienced technical issues that caused an outage of wired and wireless networking services in Regent, portions of the C4C, 914 Broadway and 924 Broadway. The issue was triggered by higher than normal ambient operating temperatures, due to an in-room air conditioning outage in the Regent building. OIT restarted the router chassis, and wired and wireless services were restored. Subsequently, they replaced routing engines in the chassis.OIT continues to upgrade internal router component hardware and firmware. In addition, they are working with the vendor to determine if future processor card features will allow same-building networking services to be virtualized across more than one distribution router to effectively eliminate a single point of failure. To view the full Incident report, go to:  http://oit.colorado.edu/sites/default/files/Regent-Router-Incident-3A48A66.pdf

Impact

Users unable to utilize wired and wireless networking in the Regent building.

Affected Services

Wired and Wireless Network

Affected Buildings

Regent, 924 Broadway, 914 Broadway, Willard (WLRD) and C4C (C4C)
AttachmentSize
Regent-Router-Incident-3A48A66.pdf123.49 KB