| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: Router Upgrade (Network Outages) | Thursday, May 30, 2013 - 6:00am | Thursday, May 30, 2013 - 7:00am | VIEW |
Cisco VPN Troubleshooting on Macintosh - Check for Internet Connectivity
Last Updated: 10/19/2012
This tutorial applies to the following operating system(s):
MAC
Overview
This is the first step in troubleshooting Cisco VPN connection problems on Macintosh. Follow the steps found in the Troubleshooting Guide in order. After each step, check to see if your problem has been corrected. If it has not, move onto the next step.
Click image to view larger version.
Step 1
Open the Finder, then go to Applications, and open up an Internet browser.
Click image to view larger version.
Step 2
When your browser opens, go to the www.colorado.edu website to check for connectivity.
If you are not able to access the website, or any others, the network connection may be down.
- Contact the IT Service Center if you are on campus.
- Contact your ISP (Comcast, Qwest, etc.) if your are off-campus.
Related Tutorial(s)
- Cisco VPN Troubleshooting on Macintosh - Connect with an Ethernet cable directly to the Cable/DSL Modem
- Cisco VPN Troubleshooting on Macintosh - Restart the VPN Service
- Cisco VPN Troubleshooting on Macintosh - Restart Your Computer
- Cisco VPN Troubleshooting on Macintosh - Uninstall and then Reinstall the VPN Client
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