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Cisco VPN Troubleshooting on Windows - Connect with an Ethernet cable directly to the Cable/DSL Modem
Last Updated: 10/19/2012
This tutorial applies to the following operating system(s):
WINDOWS
Overview
This is the fourth step in troubleshooting Cisco VPN connection problems on Windows. Follow the steps found in the Troubleshooting Guide in order.
Note: this step is for off-campus only. If you are on-campus skip to Uninstall and then Reinstall the VPN Client.
Step 1
Disable the wireless card.
Step 2
If applicable, unplug your wireless router from the Cable or DSL modem.
Step 3
Use an Ethernet cable to connect your laptop or desktop to the Cable/DSL modem.
Step 4
Verify internet connectivity (see Check for Internet Connectivity if you need assistance).
Step 5
Once the internet is working, attempt to establish a VPN connection.
Related Tutorial(s)
- Cisco VPN Troubleshooting on Windows - Adjust the MTU
- Cisco VPN Troubleshooting on Windows - Check for Internet Connectivity
- Cisco VPN Troubleshooting on Windows - Check to Make Sure VPN Service is Running
- Cisco VPN Troubleshooting on Windows - Restart Your Computer
- Cisco VPN Troubleshooting on Windows - Uninstall and then Reinstall the VPN Client
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