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Cisco VPN Troubleshooting on Windows - Check for Internet Connectivity
Last Updated: 10/19/2012
This tutorial applies to the following operating system(s):
WINDOWS
Overview
This is the first step in troubleshooting Cisco VPN connection problems on Windows. Follow the steps found in the Troubleshooting Guide in order.
Click image to view larger version.
Step 1
Click on the Start menu, and open an Internet browser.
Click image to view larger version.
Step 2
When your browser opens, go to the www.colorado.edu website to check for connectivity.
If you are not able to access the website, or any others, the network connection may be down.
- Contact the IT Service Center if you are on-campus.
- Contact your ISP (Comcast, Qwest, etc.) if you are off-campus.
Related Tutorial(s)
- Cisco VPN Troubleshooting on Windows - Adjust the MTU
- Cisco VPN Troubleshooting on Windows - Check to Make Sure VPN Service is Running
- Cisco VPN Troubleshooting on Windows - Connect with an Ethernet cable directly to the Cable/DSL Modem
- Cisco VPN Troubleshooting on Windows - Restart Your Computer
- Cisco VPN Troubleshooting on Windows - Uninstall and then Reinstall the VPN Client
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