Listproc - Known Issues

Last Updated: 05/11/2012

Overview

Listed below are known issues related to Listproc functions as well as possible workarounds and/or progress toward resolution of the issues. If the suggested workarounds do not help you, or if you are having any issue at all, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or help@colorado.edu).

Responding to Listproc Messages

function toggle1() {
var ele1 = document.getElementById("toggleText1");
var text1 = document.getElementById("displayText1");
if(ele1.style.display == "block") {
ele1.style.display = "none";
text1.innerHTML = "Show Issue";
}
else {
ele1.style.display = "block";
text1.innerHTML = "Hide Issue";
}
}

Show Issue

  • Impact: If an Exchange user sends an email to a list and includes other addresses on the same To: or CC: lines, the emails will be delivered to the recipients fine. However, those recieving the email will notice in their email headers that extraneous text of "hooch.colorado.edu" gets appended to the last email address (be it another list, or an individual's email address). Thus, if the recipient replies to the email, the address with the appended text will bounce back as undeliverable.
  • Workaround: To avoid this, after selecting reply-to, manually remove the extraneous @hooch.colorado.edu text before sending the email.
  • Last updated: May 1, 2012

Extraneous Embedded HTML In Subscribers Addresses 

function toggle2() {
var ele2 = document.getElementById("toggleText2");
var text2 = document.getElementById("displayText2");
if(ele2.style.display == "block") {
ele2.style.display = "none";
text2.innerHTML = "Show Issue";
}
else {
ele2.style.display = "block";
text2.innerHTML = "Hide Issue";
}
}

Show Issue

  • Impact: Subscriber address(es) have embedded HTML which throw undeliverable errors when an email is sent to the list. Sample broken data: <a href=\"mailto:anita.lunt@colorado.edu\">anita.lunt@colorado.edu</a> ACK 13261 34234 NO Anita Lunt
  • Workaround: To correct this, please email help@Colorado.EDU to request that the UCB listmaster manually edit and fix your subscriber file.
  • Last updated: May 11, 2012

Owner Is Unable to Administer a List

function toggle3() {
var ele3 = document.getElementById("toggleText3");
var text3 = document.getElementById("displayText3");
if(ele3.style.display == "block") {
ele3.style.display = "none";
text3.innerHTML = "Show Issue";
}
else {
ele3.style.display = "block";
text3.innerHTML = "Hide Issue";
}
}

Show Issue

  • Impact: If you get the response from the list server of 'No command found' when you try to add or delete a subscriber and you know the command that you're using is correct, your email is likely embedding HTML in the command.  When this happens, the list server cannot understand what you're asking it to do.
  • Workaround: If the email account you're using to admin your list is on the new Exchange service, it could be that some list administrative commands are being sent as HTML instead of the required plain text format.  If you use Outlook when you create a new email message, click on the “Options” tab at the top of the untitled email message and then click “As Plain Text.” Then send your message to listproc@lists.colorado.edu with your usual add or delete command (and a blank subject line). Also if you copy/paste email addresses into a plain text email, HTML code oftengets embedded in the subscriber address (even though the email is in plain text). Rather than copying/pasting, you may try to type in the subscriber's email address.
  • Last updated: May 11, 2012

Email addresses are dropped from headers when there are multiple list addresses

function toggle4() {
var ele4 = document.getElementById("toggleText4");
var text4 = document.getElementById("displayText4");
if(ele4.style.display == "block") {
ele4.style.display = "none";
text4.innerHTML = "Show Issue";
}
else {
ele4.style.display = "block";
text4.innerHTML = "Hide Issue";
}
}

Show Issue

  • Impact: If multiple lists are included in an emailing, not all lists being sent to will show up in Exchange headers when the email to the lists is received by subscribers. The sender's email and the list server logs shows all of the list addresses being sent to. When the email is received (even by the person who sent it to the lists), one list is missing in the to: and cc: fields even though it was correctly delivered.
  • Workaround: There currently is no known workaround.
  • Last updated: May 11, 2012