Service Issue Resolved: UIS Services Accessible

Last Updated: 11/09/2011
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Start Date & Time

Wed, 11/09/2011 - 7:28am

End Date & Time

Wed, 11/09/2011 - 10:42am

Description

Update 12:05 p.m.

To the CU community,

As outlined below, UIS experienced a significant service outage today, including all enterprise systems (ISIS, Fin HR and eRA) as well as email services for the Office of the President. The current status is that the cu.edu Web site is off-line as is the student admissions application. We anticipate bringing the admissions application back on-line later today. All other enterprise services should be accessible at this time. While the UIS team and campus partners have attempted to keep many of you informed during the morning by phone, the purpose of this email is to summarize the outage and recovery actions.

The issues today (Wednesday, November 09th) began at approximately 3:30am MST when UIS technical support was alerted.  Over the subsequent several hours the root cause of the problem was identified as our www.cu.edu server flooding the network with spurious traffic which prevented network access to the other enterprise servers in our main data center. Once we took www.cu.edu offline mid-morning, access to our other enterprise services, which were operational but inaccessible during the outage, was restored.  www.cu.edu will remain off-line while we complete a full analysis of the issues and can ensure that we can bring it back on-line safely. At this time we do not have an estimate of when that might be. 

I apologize, on behalf of UIS, for both the outage and, more importantly, for the impact to you, our customers, in terms of your ability to use our enterprise systems to do your jobs. Realizing the importance of conducting daily operations, and thus enterprise systems, to the University of Colorado, the impact to the campuses and the cross-campus functions is unacceptable and we will make every effort to prevent similar outages in the future. 

Sincerely,

Robert P ‘Bob’ Weir                    

Assoc Vice President and Chief Information Officer

University Information Systems

 

Update 10:42 a.m.

UIS services are accessible at this time. UIS is still working to validate the complete availability and stability of these services. More information will be posted here as it becomes available.

Update 9:22 a.m.

UIS services are down due to a third-party vendor outage (hosting.com) that hosts UIS services online. UIS is continuing to work on this issue to get it resolved as soon as possible; however, no ETA is available at this time.

Update 8:36 a.m.

UIS is currently investigating a service outaging impacting UIS services to the Boulder campus.

Services impacted include (but are not limited to):

ISIS (student information system)
Portals (MyCUInfo, my.cu.edu)
FIN
HR
ERA
UIS Email

There is currently no ETA for a resolution. Information will be posted here as it becomes available. We apologize for an inconvenience.

Service Issue Reported, 7:28 a.m.:

UIS and OIT are investigating reports that UIS systems, including MyCUInfo and my.cu.edu are currently unavailable.

Affected Services

All UIS services, including: Portals (MyCUinfo, my.cu.edu), ISIS (student information system), FIN, HR, ERA, UIS E-mail

For More Information

If you have questions about this maintenance, please contact the IT Service Center at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone). Phone help is available from 8 a.m. to 7 p.m. Monday through Friday.