Service Issue Resolved: Slow Internet

Last Updated: 08/28/2012
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Start Date & Time

Wed, 10/12/2011 - 12:31pm

End Date & Time

Wed, 10/12/2011 - 12:01pm

Description

INCIDENT REPORT:

Issue: Wednesday, October 12, 2011 at approximately 12:05 p.m., OIT received notification that Internet response times were slow in multiple buildings on campus. The problem was resolved at approximately 8:00 p.m.

Background: The CU campus uses the Front Range Gigapop (FRGP) as our Primary Internet Service Providers. The FRGP employs specialized on-site servers designed to optimize content and media delivery for web site response allowing for rapid content load times. This service is hosted by Akamai Technologies.

Cause: Upon investigation, it was determined that the Akamai servers located at the FRGP were experiencing very high traffic loads. This caused delays in the cached information to be uploaded into various web sites being accessed by campus users and resulted in reports of slow Internet response times.

Solution: Upon identifying the high traffic loads on the Akamai servers the FRGP issued notification and began to monitor the traffic for any anomalies or denial of service attacks. No issues were found with the traffic types and it was determined the units were under high demand based on normal Internet traffic. The demand slowed through the evening hours and response times returned to normal at 8:00 .pm.

What can be done to prevent this again?: The FRGP is working with Akamai Technologies to increase the bandwidth between the FRGP and the locally supported Akamai servers to alleviate high traffic load requirements in the future. 

 

Previous Messaging:

Updated from 2:10 p.m.:

OIT has investigated reports on Internet slowness reported today during the lunch hour and has been working with the Front Range GigaPop (FRGP), our Internet Service Provider, to isolate the problem. They had a lead on the issue and will investigate further to confirm and address this issue. Currently there is no ETA. Updates will be posted here when information becomes available.

Posted at 12:30 p.m.

OIT is currently investigating reports of internet slowness. More information will be posted here as it becomes available. We apologize for any inconvenience.

Affected Services

Internet