Visibility into IT Service Cases

Last Updated: 08/21/2014

An update to ServiceNow, the campus IT service management tool, now allows customers to view their current and old cases, as well as directly update their open cases. The ServiceNow notifications that are sent to customers about their cases now include a link which, after logging in to ServiceNow, will take them directly to their case.

ServiceNow is utilized by OIT to manage workflow for incidents, requests, problems, and general contacts. If you have questions about ServiceNow, please contact the IT Service Center at help@colorado.edu or call 303-735-4357 (5-HELP from a campus phone).