| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: Microsoft Exchange | Friday, June 21, 2013 - 10:00pm | Friday, June 21, 2013 - 11:59pm | VIEW |
| Service Maintenance: UCB Files | Friday, June 21, 2013 - 10:00pm | Friday, June 21, 2013 - 11:59pm | VIEW |
Supported Software and Hardware List
This list of software and hardware (below) is used by the IT Service Center to guide their responses to support requests, and endorsed by the Office of the Associate Vice Chancellor for IT & CIO, Larry Levine. These standards enable OIT to provide users with high quality support and cost-effective service.
The standards are not mandatory and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support at the IT Service Center and will be successful at the University of Colorado.
This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact oitfeedback@colorado.edu.
This list is valid between September 1, 2012 and September 30, 2013.
Please note:
- Hardware manufactured by unknown vendors will be supported on a case-by-case basis.
- Service Center personnel will not open the case on any laptop to install peripherals or memory due to warranty restrictions, however, you may be referred to the CU bookstore (for Apple merchandise) or another vendor to have these services performed at your expense.
- OIT will not support any prereleases of software (i.e., no alpha or beta releases).
- The list of supported software may increase during the course of a single academic year, but no applications will be phased out mid-year.
- If a vendor drops support for software, OIT will continue to support that product with an upgrade option that may incurred a cost to the end user.
- OIT core experts still support all software offered by Site Licensing that does not appear on this list. Check our list of site licensed software.
Hardware Minimum Support List
The specifications below detail the minimum hardware requirements to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians):
PC Desktop and laptops
- Intel Core Duo, Core 2, Core i (i3, i5, i7) processors.
- Both: 2 GB of RAM
Mac desktop and laptops
- Any Mac with Intel Core 2 or Core i processors.
- Both: 2 GB of RAM
Software
The specifications below detail the minimum software version that is required to receive support from the IT Service Center and Desktop Support (Student Desktop Support Technicians).
| Type of Software | Supported |
|---|---|
| Desktop OS |
|
| Office Word Processors Spreadsheets Presentation |
|
| Browsers |
|
| E-mail, Calendar, and Contact Readers |
|
| Utilities |
Antivirus/Anti-spyware:
Private Data Search Tools: Whole Disk Encryption:
FTP, Telnet, and SSH Utilities:
PDF Utilities: |
| Multimedia Tools |
|
| Desktop Virtualization Tools | |
| Remote Access | |
| Middleware | |
| Unix and Linux Operating Systems (OS) and Servers |
Support is available through Managed Services and Consulting for a fee for the following operating systems:
|
| Mac & Win Server OS |
|
Mobile Devices
The specifications below detail mobile device operating system requirements to receive support. Support includes the configuration of Microsoft Exchange, Buffalo Mail, CULink, and UCB wireless on devices.
- Android 2.x, 3.x, 4.x
- Apple iOS 3.x, 4.x
- Blackberry, IMAP and AstraSync
- Windows Phone 7