Changes to Campus Phones & Voicemail

Last Updated: 08/07/2014

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CU-Boulder is replacing our aging telephone and voice messaging systems with a new Cisco Voice over Internet Protocol (VoIP) Unified Communications system. A number of changes will occur to lay the foundation for the new system. Some of these changes require your attention.

Voicemail Change on July 23 - Action Required

On the evening of Wednesday, July 23 campus voicemail services were transitioned to a new Cisco voicemail system. The move to the new system requires you to set a new password and record new voicemail greetings before you can retrieve new messages. Review the instructions with a dial-in number so you can make these changes at your convenience. If you were unable to set your new password and record your greeting before the evening of July 23, callers will be able to leave you a voicemail message; however, they will receive a generic greeting.

Rollout of New Phones

In mid-September, OIT will roll out new Voice over Internet Protocol (VoIP) phones to a small group of beta testers to ensure they are operating properly. After testing is complete, general rollout of the VoIP phones will take place on a building-by-building basis and is anticipated to take 18 to 24 months to complete.

Funding for this technology upgrade will be provided via the existing connectivity fee.

For More Information and Help

To learn more, visit the Voice over Internet Protocol (VoIP) Unified Communications project page or if you need help with making these changes, please contact the IT Service Center at or 303-735-4357 (5-HELP from a campus phone).