Voicemail Change Requires Your Action

Last Updated: 08/22/2014

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CU-Boulder has moved to a new voicemail system as part of a larger project to replace the campus’ aging telephone and voicemail systems with a new Cisco Voice over Internet Protocol (VoIP) Unified Communications system. On Wednesday, July 23, campus voicemail services were moved to a new Cisco voicemail system. The move to Cisco voicemail requires you to set a new password and record new voicemail greetings before you can retrieve new messages.

Here is what you need to know about this change. If you need assistance, contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone):

  • Before retreiving your voicemail you must call into the new voicemail system, record your personal greeting, and set your personal identification number (PIN). Refer to OIT’s step-by-step instructions to learn how.
  • If you were unable to set your PIN and record your greeting on the new system before the July 23 changeover, don’t worry. Callers will receive a generic greeting and will still be able to leave a voicemail message that you can retrieve when you dial in for the first time.
  • The new voicemail system works with your old telephone.

Rollout of New Telephones

In late-October 2014, OIT will roll out new Voice over Internet Protocol (VoIP) telephones to a small group of beta testers to test VoIP system operability before campuswide distribution. After testing is complete, general rollout of the VoIP phones will take place on a building-by-building basis and is anticipated to take 18 to 24 months to complete.

Funding for this technology upgrade will be provided via the existing connectivity fee.

Visit the Project Page

Please visit the Voice over Internet Protocol (VoIP) Unified Communications project page.

For More Information and Help

To learn more or if you need assistance, please visit the Voice over Internet Protocol (VoIP) Unified Communications project page or contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone).