New Telephone and Voice Messaging System Coming to CU-Boulder

Last Updated: 05/14/2014

The Office of Information Technology is embarking upon a large-scale project to replace CU-Boulder’s aging telephone and voice messaging systems with a new Voice over Internet Protocol (VoIP) Unified Communications (UC) system. The new system will no longer use the existing network of copper wires that are dedicated solely to telephone services, and instead will carry telephone calls over the existing campus data network. This convergence of voice onto the data network allows for the unification of voice technologies with other communications technologies such as email.

Features & Benefits

Over the next 18 months, this project will bring many new voice features and benefits to campus, including:

  • New Cisco VoIP telephones with current features including call logs, contact lists, and campus directories
  • Delivery of voicemail messages (as audio files) via email, as well as traditional voicemail if desired
  • Improved reliability by replacing aging, no longer supported systems with high availability systems

Project Timeline

Assuming no unexpected barriers are encountered, the Office of Information Technology (OIT) will begin rolling out the new telephone equipment and accompanying communications technologies late 2014. Due to the enormity of the effort of replacing approximately 10,000 phones across campus, the rollout could take up to a year, wrapping up in late 2015.

Although new equipment won't arrive on your desktop for some time to come, you may experience project impacts as early as this summer when OIT replaces the voicemail system. As a result, you will likely need to reset your voicemail password and record new greetings. Instructions for transitioning to the new voicemail system, as well as any assistance you may require, will be provided as the upgrade draws closer.

For More Information

To learn more, visit the Voice over Internet Protocol (VoIP) Unified Communications project page or contact the IT Service Center at or 303-735-4357 (5-HELP from a campus phone).