| Title | Created | Resolved | |
|---|---|---|---|
| Service Maintenance: UCB Files | Friday, May 24, 2013 - 10:00pm | Friday, May 24, 2013 - 11:59pm | VIEW |
| Service Maintenance: Microsoft Exchange | Friday, May 24, 2013 - 10:00pm | Friday, May 24, 2013 - 11:59pm | VIEW |
| Service Maintenance: Mediasite Classroom Capture | Saturday, May 25, 2013 - 6:00am | Saturday, May 25, 2013 - 6:00pm | VIEW |
| Service Maintenance: Router Upgrade (Network Outages) | Thursday, May 30, 2013 - 6:00am | Thursday, May 30, 2013 - 7:00am | VIEW |
Contact
Office of Information Technology's IT Service Center
Phone: 303-735-4357 (5-HELP from an on-campus phone)
E-mail: help@colorado.edu
Location: first floor of the Technology Learning Center (just east of the UMC on 18th Street)
IT Service Center Computer Support
Computer support offers hardware diagnosis and repair, as well as software support and other technical services on a walk-in basis, such as configuration, installation, diagnostics, and troubleshooting. To view available times for walk-in computer support please visit the OIT Walk-In Computer Support Center web page.
IT Service Center General Support
General support offers assistance with OIT's services, including e-mail and IdentiKey, Internet connectivity, telephone service, and technology-related questions.
IT ServiceCenter Hours
| Monday – Thursday | 7:00 a.m. – 10:00 p.m. |
| Friday | 7:00 a.m. – 7:00 p.m. |
| Saturday and Sunday | 12:00 noon – 6:00 p.m. |
Walk-in facility
- Fall and spring hours: Monday through Friday 8:00 a.m. – 5:00 p.m.
- Summer hours: Monday through Friday 7:30 a.m. - 4:30 p.m.
*The IT ServiceCenter is always closed during regular campus holidays.
OIT Website Feedback
We'd like to hear from your about our website.
- On almost every page our site you can select to send us feedback by clicking on the "Leave us feedback about this page" link. If you come across out dated information, typos, broken links, inaccuracies or if the information you read here is very helpful and you'd like to let us know, feel free to click that link.
- For general comments and questions, please send an e-mail message to oitfeedback@colorado.edu.
OIT Service Feedback
We'd like to hear from you about our services.
- Whether you have an idea for a future service or a comment about an exisiting service, send an e-mail message to oitfeedback@colorado.edu.
Report Abuse and Harassment
The Office of Information Technology (OIT) at the University of Colorado Boulder does not approve or support the sending of harassing e-mail messages or unsolicited e-mail by its users, and we will take appropriate action against our users if they commit these violations. Learn more about how to report abuse or harassment.
Report a Lab Problem
If a problem arises with a workstation or lab itself we wish to hear about the issue. For non-emergency issues please use OIT Lab Maintenance Request page to report a problem (learn more). Non-emergeny issues include but are not limited to:
- Computer not turning on or not responding to user input
- Software application not launching or quitting unexpectedly
- Not being able to login to a computer
- Problems with the lab printer including a printer in need of paper or toner
If a problem affects a whole lab in a way that makes the lab unusable or if the majority of computers in a lab are experiencing problems, call the IT Service Center. Make sure to provide your name and contact information and state that the problem is with an OIT computing lab and give the name of the building and room number.