File Transfer, Storage, & Infrastructure

File Restores

Overview

OIT provides file restoration for our Unix account holders. The intent of this service is to provide users with a way to retrieve files or directories that may have been accidentally removed or overwritten. Unfortunately, this restoration service is not available for CULink or Exchange accounts.

Cost

Cost

The fee for file restoration service will be $38.00 to be paid before each restoration is attempted. This fee is non-refundable and applies to each attempt. These charges must be paid with an IN or by check. Only the owner of the files may request a restoration.

NOTE on email restores: On spot and rintintin, your inbox and your mail folders are in different locations. This means that, if you need both restored, you will pay for two restores ($76) because it takes two attempts.

Who can get it

Who can get it

Faculty, staff, and students who have accounts on one of our Unix servers, such as www.colorado.edu, spot.colorado.edu, or rintintin.colorado.edu.

File restoration is not available for CULink or Exchange accounts.

How to get it

How to get it

Note: Due to our backup system, files restorations can only be restored within a four day window. Anything older than four days cannot be recovered.

  1. Fill out the file restoration request form.
  2. Take your payment to the IT Service Center located on the first floor of the Telecommunication Center (two buildings east of the UMC). You must submit your payment. before the restore is attempted.
  3. OIT staff will attempt the file restoration and get in touch with you.

Miscellaneous

More About File Restorations

Files cannot be restored that are older than four days.

Please note that there are circumstances which may make it impossible for OIT to restore particular files. OIT does not guarantee the restoration of files.

File restorations will be performed by OIT staff as their work schedule permits. File restoration will be a low priority assignment; therefore, it will not be possible to provide a guaranteed turnaround time on restoration requests.

If incorrect information is provided, causing failure of the file restore attempt, it will be necessary for the customer to make another formal restoration request and pay another $38 fee before a subsequent attempt is made.

A restore attempt will give a snapshot of a specific day and time or a copy of a calendar, current up to a specific day and time. If you are not sure of dates/times or if you want snapshots of various dates, each date is an attempt and costs $38.

Customers are cautioned to inspect the state of their files carefully before requesting a file restoration.

Is this the main service page?

HIDS - Tips and Tricks

Familiarize yourself with the policy

Using intrusion detection software on private data machines is required at CU-Boulder.

Determine your needs

Assess your servers and determine how many licenses you will need, and what kind of intrusion detection software is appropriate. If you need help making this determination call the IT Service Center at 303-735-4357 (5-HELP from an on-campus phone).

Audience

Is this the main service page?

HIDS - Help

Overview

This page has helpful HIDS information and links that you can use to help yourself with Tripwire Enterprise and OSSEC.

Tripwire Enterprise

Audience

Is this the main service page?

Host-based Intrusion Detection Software (HIDS)

Overview

CU-Boulder now requires that all private data servers have host-based intrusion detection software installed and used by the server administrator. To help facilitate this requirement, OIT and IT Security have developed helpful support resources for server administrators, as well as two recommended no-cost solutions called Tripwire Enterprise and OSSEC.

Cost

Cost

OIT provides two no-cost solutions (Tripwire and OSSEC).

Who can get it

Who can get it

Host-based intrusion detection software (HIDS) is to be installed and used by the server administrator

How to get it

How to get it

Attending a no-cost training session facilitated by IT Security is required to acquire the software and support for both Tripwire Enterprise and OSSEC.

Tab 1

Tab Title

Training and Consulting

Tab Content

Consulting is provided by the IT Security Office. Contact security@colorado.edu.

Tab 2

Tab Content

 

Audience

Is this the main service page?

Consulting is provided by the IT Security Office. Contact security@colorado.edu.

UCB Files Storage - How it Works

Individual File Storage Spaces

A visual model of how individual storage works. Customers connect to a folder on an OIT server to access and edit files. Those files are backed up by OIT.

Is this the main service page?

UCB Files Storage - Tips and Tricks

Mac OS 10.5 Port Number

If you're connecting to a UCB Files storage space on Mac 10.5, don't forget to include the port number, 139, in the address.

smb://server.colorado.edu:139/sharename

Is this the main service page?

UCB Files Storage - Known Issues

There are no known issues at this time.

Is this the main service page?

UCB Files Storage - Retrieve an Old or Deleted File

Overview

OIT's file storage service allows you to retrieve old or deleted files from a shadow copy. Follow the instructions below to learn how. Please note that copies only go back for a certain period of time depending on how much storage is being used. There is no guarantee that a previous version will be available.

Windows

  1. To retrieve a previous version of a file, including a file you deleted, right-click on the folder where it was once hosted and select Restore previous version.
  2. Select the file you want and click Retrieve.
  3. Your retrieved file will now be available in its original location.

Mac

Is this the main service page?

UCB Files Storage - Group Access Management

Overview

Group admins have three ways to manage space membership and permissions.

1. Organizational Administration

  • OU Administration is granted to OIT selected OU administrators.
  • Windows 7 and Vista will need to download and install RSAT (Remote Server Administration Tools).
    XP users will be required to download and install Windows Server 2003 SP2 Administration tools pack.
  • Use Active Directory users and computers connection to the AD group for additions, deletions, and permissions adjustments.

2. Managed Administration

    Is this the main service page?

    UCB Files Storage - Connect to a Space

    UCB Files Storage - Pricing and Storage Limits

    Overview

    Storage spaces for individuals and groups can be purchased in the following quantities. The monthly charge will be billed to your speedtype.

    Pricing for File Storage

    Storage Limit (GB) Price (Month)
    10 $5.00
    25 $12.50
    50 $25.00
    75 $37.50
    100 $50.00
    200 $100.00
    300

    Is this the main service page?

    UCB Files Storage - Help

    Support Area Description
    How it Works An overview of how UCB Files works.
    Pricing and Storage Limits Review our prices for UCB Files storage, storage limits, and billing information.
    Order Service

    Is this the main service page?

    Large File Transfer Tips and Tricks

    Trouble sending a file larger that 2GB

    Files larger than 2GB need to be uploaded using the Folder/Large File Applet. Learn more in the Sending Files Section on the Help page.

    Large File Transfer Image

    Is this the main service page?

    Large File Transfer Known Issues

    Overview

    Listed below are known issues related to Large File Transfer functions as well as possible workarounds and/or progress toward resolution of the issues. If the suggested workarounds do not help you, or if you are having any issue at all, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or help@colorado.edu).

    The login page requests "Email Address"

    • Impact: You may be confused about which email address to use.
    • Workaround: Use your primary email address (or CU Login Name) and IdentiKey password. To find your primary email address, log in to https://cuidm.colorado.edu, click Manage My Email Addresses, and the address listed under Campus Published Email Address is the address to use.

    Is this the main service page?

    Large File Transfer Help

    Overview

    The instructions below detail how to access and use the Large File Transfer service.

    How do Faculty, Staff, and Student Employees log in to Large File Transfer?

    Log in by email address and Identikey password

    • Use your primary email address and IdentiKey password.

    To find your primary email address, log in to https://cuidm.colorado.edu, click on Manage My Email Addresses, and the address listed under Campus Published Email Address is the address to use.

    • Email accounts are pre-registered for the service and are based on the CU-Boulder white pages directory. If your name or email address doesn't appear in the directory, contact the IT Service Center to get access.

    Log in by CU Login Name and IdentiKey password.

    • You can also enter your CU Login Name into the Email Address field and your IdentiKey password into the Password field.

    Large File Transfer Login

    How do I login to Large File Transfer?

    Large File Transfer Service is a web-based program

    How do I send a file?

    To learn how to send files, check out the user guide.

    How do I send multiple files?
    • To send multiple files, use the Folder/Large File Applet.

    Large File Transfer Send Files

    • This program is a java applet, and so you may be prompted to install it if your browser isn't equipped to run it.
    • Any file more than 2GB will be split into multiple pieces your recipient will need to use the Download applet to reconstruct the file.

    Large File Transfer Send Files

    How do you invite a student or an off-campus associate to send a file?

    If you would like to give a student or off-campus associate access to the CU-Boulder Large File Transfer service so he or she can send you a large file securely, follow these steps:

    The associate will receive an email message with a link that will allow the associate to accept the invitation. That link will send the associate to a form to set up their account. The invitation link is only valid for 72 hours.

    The account will expire after 14 days. If the student or associate still needs access, send another invitation.

    How does a Recipient log in to Large File Transfer?

    When you send a file to an off-campus associate, that doesn't have an IdentiKey, the recipient will be provided a link to access your file. To retreive the file, the recipient will be prompted to creat an account. They can then use that account to download the file again, if needed. The recipient's account will expire after 14 days.

    The receipient will not be able to send a file back to you. If you need them to have that ability, invite the receipient using the Invite feature.

    How long are files available after being sent?

    All files will be deleted from the system after 14 days.

    Is this the main service page?

    RSS Feed