E-mail & Calendaring

Unix Account Policy

Affiliated faculty, staff, and students receive email service via Google or Exchange, which uses the IdentiKey system.

Other accounts on particular OIT Unix machines may be requested by CU-Boulder faculty, staff, and students for any bona fide purpose related to their work or studies at CU-Boulder. Accounts will not be granted for commercial purposes. The requester will be required to state the purpose for which the account is to be used.

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E-mail for Life

Overview

Through the Email for Life program, CU-Boulder graduates will automatically keep registered colorado.edu email addresses accessible through Google.

OIT provides this service in partnership with the CU Alumni Association.

Features

Features

 

Benefits

Benefits

Keep your @colorado.edu address to keep your CU-Boulder contacts and connections.

Cost

Cost

There is no-cost for this service.

Who can get it

Who can get it

  • CU-Boulder alumni that graduated May 2008 and beyond get to keep their @colorado.edu email address and their Google email account. They can choose to change their email delivery location to a different email account.
  • CU-Boulder alumni that graduated between May 2002 and December 2007 that opted into the program get to keep their @colorado.edu email address, which they can forward to a different email account.
How to get it

How to get it

When you graduate from CU-Boulder you will get to keep your @colorado.edu email address and your email account automatically, with no disruption in service.

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Training & Consulting

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For assistance contact the IT Service Center.

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E-mail and Anti-Spam - Report Spam

Overview

Learn how to report spam to OIT.

Reporting a False Negative

To report a false negative (mail not being marked as Potential-SPAM when it should have been) you can send that message as an attachment (RFC-822 MIME encoded) to spam@colorado.edu.

If you do not know how to send a message as an attachment follow the directions below for your mail client. Please note that the mis-identified message must be attached to the email that you send – we cannot accept “forwarded” messages.

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Apple Mail
  1. Click on the email you want to forward
  2. Select File Save AsFormat - Raw Message Source
  3. Create a new message
  4. Attach raw source file(s) to the new message
Entourage (All Versions)
  1. Right-click the message to submit
  2. Choose Forward As Attachment.
Google Mail in Browser
  1. Open the message you want to forward.
  2. Click the Forward link in the box below the message.
  3. Add the new recipient(s) and any additional text to your message.
  4. Click Send.
Microsoft Outlook 2007
  1. Click on the email you want to forward
  2. From the Actions menu, select Forward as Attachment
Microsoft Outlook 2010
  1. Click on the email you want to forward
  2. From the More menu, select Forward as Attachment
Microsoft Outlook 2011
  1. Right-click the message to submit
  2. Choose Forward Special -> As Attachment.
Mozilla Thunderbird
  1. Click on the email you want to forward
  2. Select Message, then Forward As, and then select Attachment
Outlook Web App (Using Internet Explorer on Windows)
  1. Select the email you wish to forward.
  2. Click the Forward drop down-arrow.
  3. Select Forward as Attachment.

Forwarding as an attachment is not available in the light version of OWA, using Safari or Firefox.

PINE
  1. Open PINE
  2. Configure PINE to display full headers if you have not already done so
    • M (Main Menu)
    • S (Setup) Choose a setup task from the menu below:
    • C (Configure)
    • Scroll down to Advanced Command Preferences, and press X to set enable-full-header-cmd.
  3. After checking enable-full-header-cmd Forward a message an attachment as follows:
  4. Select the message
  5. Press Enter to read it
  6. Press the H key to display full headers
  7. Press the F key
  8. Type yes to forward as attachment

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E-mail and Anti-Spam - Understanding Headers

Overview

Below are depictions of email headers so that you review the SenderBase Reputation scores (SRBS).

In the header, lines 1-4 are different for Gmail customers and Exchange customers. The images below demonstrate that difference.

First four lines of the header for a Gmail customer:

Gmail header, first four lines

First four lines of the header for an Exchange customer:

Exchange header, first four lines

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E-mail and Anti-Spam - Marking Potential Spam

OIT uses an email filtering technology to process incoming email for spam and viruses for the CU-Boulder campus. This system scans incoming messages using an extensive collection of rules to determine the likelihood of each message being spam, then assigns a numeric score to each message.

Messages are given an "SBRS" (SenderBase Reputation) score and an IronPort SPAM Score. For SBRS, the range is from 10 (likely a trustworthy sender) to -10 (apparent spammer). A score of "none" indicates that there was no information about the sender at the time the message was being processed.

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E-mail and Anti-Spam - Help

Support Area Description
Mark Potential Spam Learn about how OIT flags messages that might be spam.
Report Spam Send us false positives and false negatives.
Understanding Headers

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Exchange - E-memo Regarding the Record Retention Policy

TO:    Boulder Campus Teaching & Research Faculty, Staff, Deans, Directors, Dept Chairs
      
FROM:    Office of the Chancellor, Office of the Provost
      
SENDER:    John Sleeman, University Counsel, Larry Levine, AVC for IT and CIO

DATE:    May 1, 2011
      
SUBJECT:    New Email/Calendaring Solution & the Record Retention Policy

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Exchange - Contacts Migration

Overview

CULink contacts will not be migrated automatically to your Exchange account. Here are step-by-step instructions to help you export your Contacts from CULink and import them into Exchange via an email client.

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Exchange - Feature Comparison

Outlook 2007,2010 & 2013, Office 2011 (Mac), and Entourage 2008 Web Services Edition

These programs feature integrated email, calendar, tasks (to-do), and contacts (address book) with CU-Boulder's Exchange service.  Manage calendar invitations, task assignments, and your incoming email all from a single inbox. You can also schedule resources from your inbox.

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Exchange - Sponsored Affiliate Accounts

Sponsored Affiliates

In most instances, campus affiliates that are classified as a "Person Of Interest" (POI) by Human Resources, receive a Google account. A department's human resources liaison should be able to tell you if you do. Departments can request an Exchange account for the POI.

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Exchange - Group Accounts

Group Accounts

Faculty and staff can request a secondary account to be used for a group or a generic email address for a department.

Account requests

To request a secondary account, contact the IT Service Center and provide the following details:

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Exchange - Resource Accounts

Overview

Resource accounts are typically used for projectors, conference rooms, or other shared objects within a department. The AutoAccept feature allows calendar invites to be automatically accepted if there are no scheduling conflicts. Double-booking of resources is available, but not set by default. Only Exchange users can view the calendars for resource accounts. Also, permissions can be added so that only certain users can add events.

Resource Account Owners ('Delegates')

Request a resource account

How to make a request

Send a message to help@colorado.edu with the following information.

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Exchange - Student Employee Accounts

Student Employees

Student employees can continue to use their primary Google accounts for mail and calendaring, or the department can request a secondary Exchange account to take advantage of the calendaring and tasks features, as well as isolate work related messages onto a separate account that can be terminated when the student employee leaves the department.

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Exchange - Faculty and Staff Accounts

Faculty and Staff

New Faculty and Staff receive Exchange automatically

  • Exchange accounts are automatically provisioned for new employees. Once a new employee receives an Identikey, an Exchange account will generally follow within 24 hours.

Exchange account migrations

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    Exchange - IMAP Connections

    Overview

    Email programs like Thunderbird and Windows Live Mail require IMAP connections to access OIT's current Exchange service.

    Mobile devices that don't have ActiveSync capabilities, like Blackberry, can also be configured to have an IMAP connection using the information below.

    Settings

    • Incoming Mail Server
      • Type: IMAP
      • Host: exchangeimap.colorado.edu
        • SSL Enabled
        • Authentication: Password
        • Port: 993
      • User name: your CU Login name
      • Password: your IdentiKey password
    • Outgoing Mail Server
      • Type: SMTP
      • Host: smtp.colorado.edu
        • STARTTLS Enabled (if supported, SSL if not)
        • Authentication: Password

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