Beginning in late 2011 and ending in the summer of 2012, a number of campus constituent groups set out to assess the current state of email, calendaring, and collaboration services provided to students, faculty and staff; survey the current landscape of service offerings available; and determine a new direction for these services. This page overviews the messaging and calendaring services chosen as a result of this effort, and tracks the progress toward their implementation.
In the spring of 2012, the undergraduate and graduate student governments surveyed their peers about their preferences for an email and calendaring service to replace CULink. A strong preference for Google Apps for Education emerged and a project was undertaken to make Google Apps for Education available for students and alumni during the 2012-13 academic year.
Follow the guidelines below when working with delegates within Exchange.
CU employees have legal obligations to maintain and/or make available electronic information in the event of litigation, subpoena, court order, open records request, or other legal requests. If faculty or staff members determine that use of the CU-Boulder email service interferes with their ability to pursue their academic or research activities then they will need to certify, through the CU-Boulder IT Security Office, that e-discovery requirements are met. This document outlines that process.
Some organizations' domains, such as national labs, institutes or other campuses, have been approved to serve as one's email delivery location. If you wish to forward your email to a domain that is not on the approved list of domains, you should follow these steps to request that your email be forwarded to a third-party provider:
Affiliated faculty, staff, and students receive email service via Google or Exchange, which uses the IdentiKey system.
Other accounts on particular OIT Unix machines may be requested by CU-Boulder faculty, staff, and students for any bona fide purpose related to their work or studies at CU-Boulder. Accounts will not be granted for commercial purposes. The requester will be required to state the purpose for which the account is to be used.
Through the Email for Life program, CU-Boulder graduates will automatically keep registered colorado.edu email addresses accessible through Google.
Learn how to report spam to OIT.
To report a false negative (mail not being marked as Potential-SPAM when it should have been) you can send that message as an attachment (RFC-822 MIME encoded) to firstname.lastname@example.org.
If you do not know how to send a message as an attachment follow the directions below for your mail client. Please note that the mis-identified message must be attached to the email that you send – we cannot accept “forwarded” messages.
Forwarding as an attachment is not available in the light version of OWA, using Safari or Firefox.
Below are depictions of email headers so that you review the SenderBase Reputation scores (SRBS).
In the header, lines 1-4 are different for Gmail customers and Exchange customers. The images below demonstrate that difference.
First four lines of the header for a Gmail customer:
First four lines of the header for an Exchange customer:
OIT uses an email filtering technology to process incoming email for spam and viruses for the CU-Boulder campus. This system scans incoming messages using an extensive collection of rules to determine the likelihood of each message being spam, then assigns a numeric score to each message.
Messages are given an "SBRS" (SenderBase Reputation) score and an IronPort SPAM Score. For SBRS, the range is from 10 (likely a trustworthy sender) to -10 (apparent spammer). A score of "none" indicates that there was no information about the sender at the time the message was being processed.
TO: Boulder Campus Teaching & Research Faculty, Staff, Deans, Directors, Dept Chairs
FROM: Office of the Chancellor, Office of the Provost
SENDER: John Sleeman, University Counsel, Larry Levine, AVC for IT and CIO
DATE: May 1, 2011
SUBJECT: New Email/Calendaring Solution & the Record Retention Policy