The IT Service Center will observe normal hours during the Winter Break except as noted below:
December 19: 7:30 am - 5:00 pm
December 23: 7:30 am - 5:00 pm
December 24 & 25: CLOSED
December 31: 7:30 am - 5:00 pmJanuary 1 & 2: CLOSED
Our normal hours are:
Monday through Friday: 7:30 a.m. – 8:00 p.m.
Saturday & Sunday: 12:00 noon - 6:00 p.m.
Please note: This message was sent to all CU-Boulder faculty and staff on December 5, 2014.
All CU-Boulder faculty, staff and students now have access to Microsoft’s online suite of collaborative and productivity applications via their CU-Boulder IdentiKey login. Microsoft Office 365 includes Office Online (Word, Excel, PowerPoint, OneNote), OneDrive, SharePoint Online, and Lync Online.
Benefits of Office 365 Apps
Please note: The following message was sent to all CU-Boulder campus Microsoft Exchange account owners on Sept. 9, 2014
Dear Microsoft Exchange Account Owner,
Microsoft Office 365 is a cloud-based suite of solutions that includes Exchange Online as the email and calendaring environment, as well as collaborative office applications such as Office Web Apps, SharePoint, and Lync Online.
Only CULoginName @colorado.edu will work for accessing Office 365 applications, not the common preferred email address format of first.last @colorado.edu (as shown below).
Log into your CU-Boulder Gmail account at the following location:
Your CU Login Name in combination with @colorado.edu and your Identikey password.
To access Google Apps for Education you must use a combination of your campus username and identikey password. Although Google asks for your “Email”, the system cannot support the use of your firstname.lastname@example.org as a username. Instead, you must use email@example.com you log into the service. Once you are in the system you can use your preferred email address (usually firstname.lastname@example.org) to share resources.
Google Apps offers 30GB of storage per user, powerful spam filtering and a 99.9% uptime SLA. All hosted by Google - there’s no cost, and no ads for students, faculty or staff
CU-Boulder will not provide backup/restore services for Google Accounts. However, if you are concerned about archiving your data on your own systems, Google offers two services that can help you create back ups and migrate data between services. The Data Liberation Front (managed by Google) will help you extract data from most Google services, including Gmail and Docs, as well as the newly developed Google Takeout service.
The core set of Google services includes:
The core set of Google services includes:
Students will also have limited access to many other Google Applications (other than core applications), although security and legal are still working to determine if students will have access to applications including Google+, Google Books, Google Groups, and many other Google Services.
Yes. CU-Boulder graduates will be able to keep their Google Apps accounts and CU-Boulder email address.
30 GB. You can send attachments within Gmail up to 25 MB, but if you integrate with Google Drive, the limit is the full capacity of your Drive, 30 GB. http://www.engadget.com/2012/11/27/gmail-drive-integration/
Yes. You are encouraged to use the campus-provided Gmail service, but if you prefer to use a different email service, you should change your email delivery location using CU-Boulder Identity Manager. This will forward your email messages to the account you designate, completely bypassing the campus-provided Gmail service.
Previously you had a personal Google account with which you used your @colorado.edu as your username. You must now associate that account with a new username-usually a new @gmail.com email address. You may need to manually migrate (share) Google Documents or Calendars with your new University Google Account. Learn how to address this issue at the Resolve Conflicting Accounts page.
I had a conflicting account, and now I can’t access my Google Calendar. What do I need to do?
The Google Calendar issue is really just another account conflict issue. Users who want to continue using their Google Calendars will need to share the calendars between their old, transitioned account and there new University Google Apps account.
If you aren't familiar with Google Calendar and how to share calendar, This Google-produced video is a great overview of the various sharing options in Calendar: http://www.youtube.com/watch?v=DmU02MRdXtk. If you’d like specific directions on how to share one calendar from your old, transitioned account to your new Google Apps account, please see these instructions: http://support.google.com/calendar/bin/answer.py?hl=en&answer=37082
Google/Gmail allows you to associate “secondary” email addresses with your Google Account, for use with Google Drive/Calendar and account verification. This message indicates that your email@example.com email address is no longer associated with your personal Gmail account. Going forward, to view Google Documents shared with your @colorado.edu email address, you should sign in with your @colorado.edu Google Apps Account.
Unfortunately there isn’t much standardization between calendars. And although you might find there are a number of applications that purport to sync an Exchange calendar with a Google calendar, OIT is not aware of any that are trusty enough to recommend one. Over time these sync applications tend to be inconsistent and lead to corrupt data. However, OIT will continue to monitor Google and Exchange calendar sync options and make a recommendation if a particular solution proves to be reliable.
Google provides distribution list capability through the Groups app.
CU-Boulder partnered with Google in order to offer Google-powered communication and collaboration tools to the campus. All students, alumni and some others are provisioned with a Gmail account, with access to many other core applications. Currently, faculty and staff cannot choose Gmail as their primary university email account, as there are remaining technical and legal issues to be addressed; however, will still have access to the core applications. Review the information below to learn more.
To access Google Apps you must use a combination of your CULoginName @colorado.edu and IdentiKey password at https://accounts.google.com/ or any core Google Apps login page.
Beginning in late 2011 and ending in the summer of 2012, a number of campus constituent groups set out to assess the current state of email, calendaring, and collaboration services provided to students, faculty and staff; survey the current landscape of service offerings available; and determine a new direction for these services. This page overviews the messaging and calendaring services chosen as a result of this effort, and tracks the progress toward their implementation.
In the spring of 2012, the undergraduate and graduate student governments surveyed their peers about their preferences for an email and calendaring service to replace CULink. A strong preference for Google Apps for Education emerged and a project was undertaken to make Google Apps for Education available for students and alumni during the 2012-13 academic year.
Listed below are known issues related to Listproc functions as well as possible workarounds and/or progress toward resolution of the issues. If the suggested workarounds do not help you, or if you are having any issue at all, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or firstname.lastname@example.org).
Follow the guidelines below when working with delegates within Exchange.
Managers of lists must be sure to send commands in plain text email format, rather than HTML format. Look below to see how to switch this setting using different email clients.