The IT Service Center’s hours will return to regular operating hours beginning Monday, August 18 to accommodate the arrival of students for fall semester.
Fall Semester Hours: Beginning August 18
Call-in help: 7:30 a.m. - 8:00 p.m. on weekdays; noon - 6:00 p.m. on weekends
Walk-in help: 8:00 a.m. - 5:00 p.m. on weekdays
Learn more about the IT Service Center and other walk-in support centers at www.colorado.edu/oit/service-center.
OIT's Web Training and Community Manager provides no-cost consults to all CU units to help them satisfy web presence needs.
This page covers policies you should be aware of when running your own Content Management System (CMS).
When you are delegated the role of Application Administrator for a Content Management System (CMS), there are a few things you must be aware of:
1. As with any software application, it is very important the CMS be kept up-to-date. This is not just for security reasons, but also because new system software patches can break the CMS. If the CMS is kept up-to-date, there are usually no problems with system updates. Not keeping up-to-date can result in the CMS being suddenly shut off for security reasons if it is found to be compromised.
We understand your RedHat Linux (RHEL) systems require the highest availability and can not be rebooted often due to the long jobs often running on your systems. To ensure proper security policies are updated and file systems checks are performed, there are three times each year all servers will be rebooted. This will take place during the following times we have found to impact the fewest people possible:
The RedHat software and updates are available for personal computers at no cost. Follow the steps listed below. If you have questions or concerns, contact Shared Infrastructure Services at 303-492-6096 or firstname.lastname@example.org.
If you don't already have RedHat Enterprise Linux installed on your computer, or are contemplating upgrading, decide whether you want RedHat Enterprise Linux 5 (RHEL5) or RedHat Enterprise Linux 4 (RHEL4).
All students, faculty and staff on the CU Boulder campus can take advantage of the RedHat site license purchased by the University. The site license entitles users to the software and updates for RedHat Enterprise Linux. By using the site license, you can ensure your RedHat Enterprise Linux systems are kept up-to-date with the latest security patches and software updates from RedHat. Furthermore, the updates will come from a local satellite server housed on CU-Boulder's network, so they will be fast and reliable.
|Service||Monthly Rates||One-time Charges|
|One-time server build, localization and security hardening||N/A||$600|
|UNIX/Linux stand-alone or server administration||$250/month||$500|
|UNIX/Linux dataless client administration|
Dedicated Desktop Support provides proactive management of personal computing systems and the use of those systems to access other IT services.
Customers are assigned a technician to work with. The customer receives better service when they interact with the same technician as problems arise. The technician is already familiar with the customer’s history and has developed a relationship with that customer, he/she is capable of providing a more personalized experience as well as solving the problem in a timelier manner.
Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.
Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac.
The mission of this group is two-fold:
The CU-Boulder IT Security Office has developed a risk assessment service to meet campus needs in identifying and mitigating IT-related risk in campus departments.
The IT Security Office (ITSO) works with campus departments to proactively identify and mitigate potential risks. A campus department may request a risk assessment by contacting the ITSO at email@example.com.
Focus on what matters most to you while we manage the tools and infrastructure that will help you reach your goals.
OIT offers a variety of consulting and professional services for faculty, staff, students, and campus departments. Explore the options below.
|Service||Who May Get It||Features|
|Academic Media Services||Faculty, select staff, and students||