Consulting & Professional Services

• Desktop Support maintains an inventory of the computing systems that are managed and provides recommendations for renewal & replacement and software upgrades.
• Desktop Support has a guaranteed 4 hour response to our customers and strives to respond in 30 minutes.
• Provides support for desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
• Customers of Desktop Support are enrolled in a spare computer program. In the event of a hardware failure, employees will receive a spare computer until their computer repair and returned, minimizing productivity loss and downtime.
• Desktop Support technicians follow OIT standardization best practices resulting in faster performance, reliability, better stability and greater security.
• All new software installations and updates go through a change management process including multiple testing configurations by technicians on different hardware to minimize the number of errors on the user’s computer.
• The desktop support technicians understand and comply with campus security policies. They help the computer owners understand the security policies and how to safeguard or remediate sensitive data.
• Desktop Support technicians are professionally certified with Microsoft and Apple and receive training other areas to include Active Directory, PGP, and SCCM.
• Technicians have the ability to request assistance on complex issues from Escalated Support within OIT which can coordinate troubleshooting across groups within OIT and product vendors if necessary.

• Produce, for a fee, designs and illustrations for use in academic settings.
• Consult with faculty on the inclusion of multimedia in their research and teaching.
• Consult with faculty and students on how best to produce multimedia projects on their own.
• Routinely give guest lectures on campus on a variety of design and media-related topics, including graphic design, typography, digital graphics, film language and storyboarding, mounting effective communications campaigns, and more.
• Coach students in support of creatively working through media-related assignments.
• Give talks to the campus at large on design, media, and media software-related topics.
• Provide faculty instruction and workspace support in creating multi-media assets.
• Provide students with support in producing syllabus driven multi-media projects.
• Provide faculty and students a "one stop shop" for renting needed equipment in multi-media projects.
• Faculty coaching in use of teaching related technologies available on campus.

• Assess IT related risk to your department within the CU-Boulder Risk Management Framework.
• Receive advice on how to best identify, classify, and protect your IT data assets.
• Develop both focused and broad steps to address IT related risk for your department.

The ATCs typically support their faculty through:

• one-on-one consulting
• small group instruction
• helping with the development and implementation of projects involving technology
• researching technologies that may compliment faculty's teaching efforts in the future
• acting as liaisons between the faculty and other units of OIT

In addition to full system administration support for Windows and Linux systems, we provide a virtual infrastructure where you can "rent" servers as needed. Think of this as a campus private cloud. We also provide full application support for any of your application needs. Current application support areas including Wiki support, Imaging support, Video Conferencing support, and classroom capture support.