Consulting & Professional Services

Shared Infrastructure Services - Service Offerings

Here is a list of services available. Review our pricing.

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Shared Infrastructure Services - Pricing

Prices for MS&C contract services

Service Monthly Rates One-time Charges
One-time server build, localization and security hardening N/A $600
UNIX/Linux stand-alone or server administration $250/month $500
UNIX/Linux dataless client administration

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Shared Infrastructure Services - Help

Support Area Description
Pricing Review Managed Services and Consulting pricing for their services.
Services Learn about what Managed Services and Consulting has to offer you.
Tutorials

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Dedicated Desktop Support

Overview

Dedicated Desktop Support provides proactive management of personal computing systems and the use of those systems to access other IT services.

Customers are assigned a technician to work with. The customer receives better service when they interact with the same technician as problems arise. The technician is already familiar with the customer’s history and has developed a relationship with that customer, he/she is capable of providing a more personalized experience as well as solving the problem in a timelier manner.

Features

Features

  • Support includes recommendation, specification, installation, testing, and troubleshooting of computer systems and peripherals within established campus standards/policies and industry best practices.
  • Professional assistance includes timely troubleshooting, on location, to diagnose and resolve unique, non-recurring issues within a 4-hour response time, often responding within 30 mins.
  • Dedicated Desktop Support clients access the service through the Dedicated Desktop Support Service Request Portal at https://desktopsupport.colorado.edu, which allows the client to quickly and easily notify their support team of the issue and level of urgency. If the primary technician is unavailable or assisting another client, other technicians from the team can quickly respond.
  • Dedicated Desktop Support has a spare computer program so, in the event of a hardware failure a spare computer will be provided until the computer can be repaired and returned. 
  • All new software installations and updates go through a change management process including multiple testing configurations by technicians on different hardware to minimize the number of errors on the user’s computer.
  • The desktop support technicians understand and comply with campus security policies. They help the computer owners understand the security policies and how to safeguard or remediate sensitive data.
  • Desktop Support technicians are professionally certified with Microsoft and Apple and receive training other areas to include Active Directory, PGP, and SCCM.

Visit the Dedicated Desktop Support FAQ page to learn more about services provided, Dedicated Desktop Support teams, and much more.

Dedicated Desktop Support Provides:

  • On-Site Trouble Shooting
  • Software Installation
  • Operating System Installation
See Full List

 

Benefits

Benefits

Desktop Support provides complete proactive management so the client can focus on their own priorities and not expend time and effort on technology issues.

Cost

Cost

The cost of the service for FY13/14 is $73 per user per month. Greater scale and new technologies have created efficiencies which have allowed the cost to fall from $90 in FY12 and $136 in earlier years. The $73 amount is still subsidized by the AVC for IT, but as more and more departments and groups begin using the DDS service, the goal is to no longer need that subsidy and eventually gain enough efficiency to drop the monthly cost below the $73 threshold.

Who can get it

Who can get it

Dedicated Desktop Support is available to any department and is customized to fit their specific needs.

How to get it

How to get it

Contact David Cavalieri to discuss how Dedicated Desktop Support can be tailored to meet your department's needs.

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Training & Consulting

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Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.

Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
 

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Facts

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There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac. 

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Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.

Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
 

There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac. 

Academic Media Services

Overview

The mission of this group is two-fold:

  • to assist in the use and analysis of multimedia in teaching, research, and creative work at CU-Boulder
  • to provide instructional support and hardware resources to produce and implement media content for teaching, learning and research at CU-Boulder.
Features

Features

  • Produce, for a fee, designs and illustrations for use in academic settings.
  • Consult with faculty on the inclusion of multimedia in their research and teaching.
  • Consult with faculty and students on how best to produce multimedia projects on their own.
  • Routinely give guest lectures on campus on a variety of design and media-related topics, including graphic design, typography, digital graphics, film language and storyboarding, mounting effective communications campaigns, and more.
  • Coach students in support of creatively working through media-related assignments.
  • Give talks to the campus at large on design, media, and media software-related topics.
  • Provide faculty instruction and workspace support in creating multi-media assets.
  • Provide students with support in producing syllabus driven multi-media projects.
  • Provide faculty and students a "one stop shop" for renting needed equipment in multi-media projects.
  • Faculty coaching in use of teaching related technologies available on campus.
Cost

Cost

  • For the provision of design and illustration services, there is a $60-per-hour charge.
  • There is no fee for instructional support or to use hardware resources to produce and implement media content for teaching, learning and research at CU-Boulder.
Who can get it

Who can get it

  • Assistance in the use and analysis of multimedia in teaching, research, and creative work is available to faculty, select staff, and students at CU-Boulder.
  • Instructional support services and hardware resources are available to all CU faculty and students for academic works.
How to get it

How to get it

For assistance in the use and analysis of multimedia in teaching, research, and creative work contact Dave Underwood at david.underwood@colorado.edu, call 303-492-2672, or contact the IT Service Center.

For instructional support services and hardware resource availability contact Tim Riggs at timothy.riggs@colorado.edu, call 303-492-8804, or contact the IT Service Center.

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Audience

Security Risk Assessments

Overview

The CU-Boulder IT Security Office has developed a risk assessment service to meet campus needs in identifying and mitigating IT-related risk in campus departments.

The IT Security Office (ITSO) works with campus departments to proactively identify and mitigate potential risks. A campus department may request a risk assessment by contacting the ITSO at security@colorado.edu.

Features

Features

  • Assess IT related risk to your department within the CU-Boulder Risk Management Framework.
  • Receive advice on how to best identify, classify, and protect your IT data assets.
  • Develop both focused and broad steps to address IT related risk for your department.
Benefits

Benefits

  • Ensures Security Policy Adherence
  • Provides Documentation of Departmental Security Measures
  • Promotes Security in Department
Cost

Cost

Risk assessments conducted by the IT Security Office are free.

Who can get it

Who can get it

Every department should complete a risk assessment periodically. To request a risk assessment completed by the IT Security Office, contact the IT Service Center.

How to get it

How to get it

Every department should complete a risk assessment periodically. To request a risk assessment completed by the IT Security Office, contact the IT Service Center.

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Shared Infrastructure Services

Overview

Shared Infrastructure Services (formerly known as Managed Services & Consulting), is a service group within OIT that provides server and workstation support services, application support services, virtual computing services, and information technology consulting. Staffed by seven full time employees and 3-8 student employees, we currently provide software and hardware support for 50 university departments and more than 500 Windows and Unix/Linux servers and workstations throughout the campus. We focus on research computing, departmental computing, and academic computing needs.

Shared Infrastructure Services motto is we are here to serve you and provide you the best IT so you can focus on your core research, business, or academic mission. You should not need to worry about whether your computers are working, patched, and secure or how to install the latest software. Leave this all to Managed Services so you can focus on what you do best.

Features

Features

In addition to full system administration support for Windows and Linux systems, we provide a virtual infrastructure where you can "rent" servers as needed. Think of this as a campus private cloud. We also provide full application support for any of your application needs. Current application support areas including Wiki support, Imaging support, Video Conferencing support, and classroom capture support.

Benefits

Benefits

Cheaper to hire Shared Infrastructure Services and you receive a full team of system administrators who have over 100 years combined of experience providing 24/7 support to you.

Cost

Cost

Services are available for a cost. Review the pricing overview for Shared Infrastructure Services.

Who can get it

Who can get it

Anyone can access this service - you do not have to be affiliated with CU-Boulder although all our customers are.

How to get it

How to get it

For a consultation, contact Orrie Gartner.

For help, including a list of service offerings, prices, tutorials, software, and client certificates, visit our Help section.

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Service Level Commitment (SLC)

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Consulting and Professional Services

Overview

OIT offers a variety of consulting and professional services for faculty, staff, students, and campus departments. Explore the options below.

Service Who May Get It Features
Academic Media Services Faculty, select staff, and students
  • Consult with faculty on the inclusion of multimedia in their research and teaching.

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