|Service||Monthly Rates||One-time Charges|
|One-time server build, localization and security hardening||N/A||$600|
|UNIX/Linux stand-alone or server administration||$250/month||$500|
|UNIX/Linux dataless client administration|
Dedicated Desktop Support provides proactive management of personal computing systems and the use of those systems to access other IT services.
Customers are assigned a technician to work with. The customer receives better service when they interact with the same technician as problems arise. The technician is already familiar with the customer’s history and has developed a relationship with that customer, he/she is capable of providing a more personalized experience as well as solving the problem in a timelier manner.
Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.
Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac.
The mission of this group is two-fold:
The CU-Boulder IT Security Office has developed a risk assessment service to meet campus needs in identifying and mitigating IT-related risk in campus departments.
The IT Security Office (ITSO) works with campus departments to proactively identify and mitigate potential risks. A campus department may request a risk assessment by contacting the ITSO at firstname.lastname@example.org.
Shared Infrastructure Services (formerly known as Managed Services & Consulting), is a service group within OIT that provides server and workstation support services, application support services, virtual computing services, and information technology consulting. Staffed by seven full time employees and 3-8 student employees, we currently provide software and hardware support for 50 university departments and more than 500 Windows and Unix/Linux servers and workstations throughout the campus. We focus on research computing, departmental computing, and academic computing needs.
Shared Infrastructure Services motto is we are here to serve you and provide you the best IT so you can focus on your core research, business, or academic mission. You should not need to worry about whether your computers are working, patched, and secure or how to install the latest software. Leave this all to Managed Services so you can focus on what you do best.
OIT offers a variety of consulting and professional services for faculty, staff, students, and campus departments. Explore the options below.
|Service||Who May Get It||Features|
|Academic Media Services||Faculty, select staff, and students||