Consulting & Professional Services

IT Service Center Returning to Regular Operating Hours

The IT Service Center’s hours will return to regular operating hours beginning Monday, August 18 to accommodate the arrival of students for fall semester.

Fall Semester Hours: Beginning August 18
Call-in help: 7:30 a.m. - 8:00 p.m. on weekdays; noon - 6:00 p.m. on weekends
Walk-in help: 8:00 a.m. - 5:00 p.m. on weekdays

Learn more about the IT Service Center and other walk-in support centers at www.colorado.edu/oit/service-center.

Web Consultation

Overview

OIT's Web Training and Community Manager provides no-cost consults to all CU units to help them satisfy web presence needs.

Features

Features

The typical scope of the consults is:

  • assessment of your unit’s web needs and help with designing an implementation plan based on the assessment
  • information about current web technology
  • information about web-related services on our campus 
  • mediating interactions with web service providers on campus
  • mediating interactions with off-campus vendors
  • help in designing a site that is usable and accessible
  • help in creating a long term maintenance, content and upgrade strategy for a sustainable web presence
Benefits

Benefits

The web consultant is a member of the OIT team and has a good grasp of web-related campus services on campus, combined with over a decade of experience in a university environment focusing on web presence and CMS.

Cost

Cost

There is no cost for consultations.

Who can get it

Who can get it

Academic and administrative units, student groups, and research groups.

How to get it

How to get it

Contact Kosta Tovstiadi at kosta@colorado.edu. Learn more about Kosta.

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Shared Infrastructure Services - Content Management System Policies

Overview

This page covers policies you should be aware of when running your own Content Management System (CMS).

When you are delegated the role of Application Administrator for a Content Management System (CMS), there are a few things you must be aware of:

1. As with any software application, it is very important the CMS be kept up-to-date. This is not just for security reasons, but also because new system software patches can break the CMS. If the CMS is kept up-to-date, there are usually no problems with system updates. Not keeping up-to-date can result in the CMS being suddenly shut off for security reasons if it is found to be compromised.

Audience

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Shared Infrastructure Services - Maintenance Windows

RedHat Systems under Shared Infrastructure Services Administration

We understand your RedHat Linux (RHEL) systems require the highest availability and can not be rebooted often due to the long jobs often running on your systems. To ensure proper security policies are updated and file systems checks are performed, there are three times each year all servers will be rebooted. This will take place during the following times we have found to impact the fewest people possible:

Audience

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Shared Infrastructure Services - FreeBSD Resources

Supported Hardware

Support

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    Shared Infrastructure Services - RedHat End User Site License

    Overview

    The RedHat software and updates are available for personal computers at no cost. Follow the steps listed below. If you have questions or concerns, contact Shared Infrastructure Services at 303-492-6096 or trouble@satellite.colorado.edu.

    RedHat Versions

    If you don't already have RedHat Enterprise Linux installed on your computer, or are contemplating upgrading, decide whether you want RedHat Enterprise Linux 5 (RHEL5) or RedHat Enterprise Linux 4 (RHEL4).

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    Shared Infrastructure Services - RedHat Linux

    Overview

    All students, faculty and staff on the CU Boulder campus can take advantage of the RedHat site license purchased by the University. The site license entitles users to the software and updates for RedHat Enterprise Linux. By using the site license, you can ensure your RedHat Enterprise Linux systems are kept up-to-date with the latest security patches and software updates from RedHat. Furthermore, the updates will come from a local satellite server housed on CU-Boulder's network, so they will be fast and reliable.

    Campus RedHat Site Licenses

    Supported Hardware

    Support

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      Shared Infrastructure Services - Service Offerings

      Refer to Pricing page

      Operating System Administration

      Refer to Pricing page

      Miscellaneous

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      Shared Infrastructure Services - Pricing

      Prices for MS&C contract services

      Service Monthly Rates One-time Charges
      One-time server build, localization and security hardening N/A $600
      UNIX/Linux stand-alone or server administration $250/month $500
      UNIX/Linux dataless client administration

      Miscellaneous

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      Dedicated Desktop Support

      Overview

      Dedicated Desktop Support provides proactive management of personal computing systems and the use of those systems to access other IT services.

      Customers are assigned a technician to work with. The customer receives better service when they interact with the same technician as problems arise. The technician is already familiar with the customer’s history and has developed a relationship with that customer, he/she is capable of providing a more personalized experience as well as solving the problem in a timelier manner.

      Features

      Features

      • Support includes recommendation, specification, installation, testing, and troubleshooting of computer systems and peripherals within established campus standards/policies and industry best practices.
      • Professional assistance includes timely troubleshooting, on location, to diagnose and resolve unique, non-recurring issues within a 4-hour response time, often responding within 30 mins.
      • Dedicated Desktop Support clients access the service through the Dedicated Desktop Support Service Request Portal at https://desktopsupport.colorado.edu, which allows the client to quickly and easily notify their support team of the issue and level of urgency. If the primary technician is unavailable or assisting another client, other technicians from the team can quickly respond.
      • Dedicated Desktop Support has a spare computer program so, in the event of a hardware failure a spare computer will be provided until the computer can be repaired and returned. 
      • All new software installations and updates go through a change management process including multiple testing configurations by technicians on different hardware to minimize the number of errors on the user’s computer.
      • The desktop support technicians understand and comply with campus security policies. They help the computer owners understand the security policies and how to safeguard or remediate sensitive data.
      • Desktop Support technicians are professionally certified with Microsoft and Apple and receive training other areas to include Active Directory, PGP, and SCCM.

      Visit the Dedicated Desktop Support FAQ page to learn more about services provided, Dedicated Desktop Support teams, and much more.

      Dedicated Desktop Support Provides:

      • On-Site Trouble Shooting
      • Software Installation
      • Operating System Installation
      See Full List

       

      Benefits

      Benefits

      Desktop Support provides complete proactive management so the client can focus on their own priorities and not expend time and effort on technology issues.

      Cost

      Cost

      The cost of the service for FY13/14 is $73 per user per month. Greater scale and new technologies have created efficiencies which have allowed the cost to fall from $90 in FY12 and $136 in earlier years. The $73 amount is still subsidized by the AVC for IT, but as more and more departments and groups begin using the DDS service, the goal is to no longer need that subsidy and eventually gain enough efficiency to drop the monthly cost below the $73 threshold.

      Who can get it

      Who can get it

      Dedicated Desktop Support is available to any department and is customized to fit their specific needs.

      How to get it

      How to get it

      Contact David Cavalieri to discuss how Dedicated Desktop Support can be tailored to meet your department's needs.

      Tab 1

      Tab Title

      Training & Consulting

      Tab Content

      Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.

      Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
       

      Tab 2

      Tab Title

      Facts

      Tab Content

      There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac. 

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      Instructions / Tutorials

      Dedicated Desktop Support will provide individual training on software changes or operating system upgrades. They will also work with the OIT Training team to facilitate department-wide training.

      Dedicated Desktop Support will also consult on hardware and software upgrades, utilizing other OIT services or on other topics related to personal computing technologies.
       

      There are roughly 2000 campus machines/people that are being served by Dedicated Desktop Support service, mainly in the executive and administrative areas. Approximately 75% of those DDS supports are on a PC, 25% are on a Mac. 

      Academic Media Services

      Overview

      The mission of this group is two-fold:

      • to assist in the use and analysis of multimedia in teaching, research, and creative work at CU-Boulder
      • to provide instructional support and hardware resources to produce and implement media content for teaching, learning and research at CU-Boulder.
      Features

      Features

      • Produce, for a fee, designs and illustrations for use in academic settings.
      • Consult with faculty on the inclusion of multimedia in their research and teaching.
      • Consult with faculty and students on how best to produce multimedia projects on their own.
      • Routinely give guest lectures on campus on a variety of design and media-related topics, including graphic design, typography, digital graphics, film language and storyboarding, mounting effective communications campaigns, and more.
      • Coach students in support of creatively working through media-related assignments.
      • Give talks to the campus at large on design, media, and media software-related topics.
      • Provide faculty instruction and workspace support in creating multi-media assets.
      • Provide students with support in producing syllabus driven multi-media projects.
      • Provide faculty and students a "one stop shop" for renting needed equipment in multi-media projects.
      • Faculty coaching in use of teaching related technologies available on campus.
      Cost

      Cost

      • For the provision of design and illustration services, there is a $60-per-hour charge.
      • There is no fee for instructional support or to use hardware resources to produce and implement media content for teaching, learning and research at CU-Boulder.
      Who can get it

      Who can get it

      • Assistance in the use and analysis of multimedia in teaching, research, and creative work is available to faculty, select staff, and students at CU-Boulder.
      • Instructional support services and hardware resources are available to all CU faculty and students for academic works.
      How to get it

      How to get it

      For assistance in the use and analysis of multimedia in teaching, research, and creative work contact Dave Underwood at david.underwood@colorado.edu, call 303-492-2672, or contact the IT Service Center.

      For instructional support services and hardware resource availability contact Tim Riggs at timothy.riggs@colorado.edu, call 303-492-8804, or contact the IT Service Center.

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      Audience

      Security Risk Assessments

      Overview

      The CU-Boulder IT Security Office has developed a risk assessment service to meet campus needs in identifying and mitigating IT-related risk in campus departments.

      The IT Security Office (ITSO) works with campus departments to proactively identify and mitigate potential risks. A campus department may request a risk assessment by contacting the ITSO at security@colorado.edu.

      Features

      Features

      • Assess IT related risk to your department within the CU-Boulder Risk Management Framework.
      • Receive advice on how to best identify, classify, and protect your IT data assets.
      • Develop both focused and broad steps to address IT related risk for your department.
      Benefits

      Benefits

      • Ensures Security Policy Adherence
      • Provides Documentation of Departmental Security Measures
      • Promotes Security in Department
      Cost

      Cost

      Risk assessments conducted by the IT Security Office are free.

      Who can get it

      Who can get it

      Every department should complete a risk assessment periodically. To request a risk assessment completed by the IT Security Office, contact the IT Service Center.

      How to get it

      How to get it

      Every department should complete a risk assessment periodically. To request a risk assessment completed by the IT Security Office, contact the IT Service Center.

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      Shared Infrastructure Services

      Focus on what matters most to you while we manage the tools and infrastructure that will help you reach your goals.

      Features

      Features

      In addition to full system administration support for Windows and Linux systems, we provide a virtual infrastructure (campus private cloud) where you can "rent" servers as needed.

      For a listing of all SIS administration, hosting and consultation services, please refer to the SIS Service Offerings page for detailed descriptions of our services.

      Benefits

      Benefits

      • You can focus on what matters most to you: your research, teaching or administrative services
      • You can focus your attention on the application layer while we manage everything else
      • Your services and data will be available and recoverable even in the event of hardware failure
      • 24x7 support of the infrastructure including vendor support contracts
      • You benefit from our extensive experience designing, deploying and hosting solutions to meet the diverse needs of the CU-Boulder campus
      • Your services will align with campus security standards and industry best practices
      • Fewer budget line items to manage
      • We can help you reclaim space that is being taken up by servers and support infrastructure

      Visit the Testimonials page to hear about the benefits of SIS, directly from the customers we serve.

      Cost

      Cost

      Services are available for a cost. Review the Pricing page for details about costs of all SIS services.

      Who can get it

      Who can get it

      SIS services are available for all of CU and CU affiliates.

      How to get it

      How to get it

      For a consultation, contact Orrie Gartner.

      For help, please visit the following pages:

      Maintenance Schedules

      For information about the current reboot maintenance schedules, please visit the SIS maintenance windows page.

      Miscellaneous

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      Consulting and Professional Services

      Overview

      OIT offers a variety of consulting and professional services for faculty, staff, students, and campus departments. Explore the options below.

      Service Who May Get It Features
      Academic Media Services Faculty, select staff, and students
      • Consult with faculty on the inclusion of multimedia in their research and teaching.

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