Consulting & Professional Services

Mark Werner: A Lifetime of Experience at the Intersection of Education & Technology

You might say that Mark Werner, Associate Director of Academic Technology, Strategy and Support, was destined to work at the intersection of technology and education.

“I was a unique kid in that I grew up in Rochester, MN where it was a hotbed of technology with IBM and the Mayo Clinic located there,” recalled Mark. “We had a lot more technology in our schools and I started programming and tinkering with computers right away when they came out.”

Web Consultation

Overview

OIT's Web Training and Community Manager provides no-cost consults to all CU units to help them satisfy web presence needs.

Features

Features

The typical scope of the consults is:

  • assessment of your unit’s web needs and help with designing an implementation plan based on the assessment
  • information about current web technology
  • information about web-related services on our campus 
  • mediating interactions with web service providers on campus
  • mediating interactions with off-campus vendors
  • help in designing a site that is usable and accessible
  • help in creating a long term maintenance, content and upgrade strategy for a sustainable web presence
Benefits

Benefits

The web consultant is a member of the OIT team and has a good grasp of web-related campus services on campus, combined with over a decade of experience in a university environment focusing on web presence and CMS.

Cost

Cost

There is no cost for consultations.

Who can get it

Who can get it

Academic and administrative units, student groups, and research groups.

How to get it

How to get it

Contact Kosta Tovstiadi at kosta@colorado.edu. Learn more about Kosta.

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Shared Infrastructure Services - Content Management System Policies

Overview

This page covers policies you should be aware of when running your own Content Management System (CMS).

When you are delegated the role of Application Administrator for a Content Management System (CMS), there are a few things you must be aware of:

1. As with any software application, it is very important the CMS be kept up-to-date. This is not just for security reasons, but also because new system software patches can break the CMS. If the CMS is kept up-to-date, there are usually no problems with system updates. Not keeping up-to-date can result in the CMS being suddenly shut off for security reasons if it is found to be compromised.

Audience

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Shared Infrastructure Services - Maintenance Windows

RedHat Systems under Shared Infrastructure Services Administration

We understand your RedHat Linux (RHEL) systems require the highest availability and can not be rebooted often due to the long jobs often running on your systems. To ensure proper security policies are updated and file systems checks are performed, there are three times each year all servers will be rebooted. This will take place during the following times we have found to impact the fewest people possible:

Audience

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Shared Infrastructure Services - FreeBSD Resources

Supported Hardware

Support

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    Shared Infrastructure Services - RedHat End User Site License

    Overview

    The RedHat software and updates are available for personal computers at no cost. Follow the steps listed below. If you have questions or concerns, contact Shared Infrastructure Services at 303-492-6096 or trouble@satellite.colorado.edu.

    RedHat Versions

    If you don't already have RedHat Enterprise Linux installed on your computer, or are contemplating upgrading, decide whether you want RedHat Enterprise Linux 5 (RHEL5) or RedHat Enterprise Linux 4 (RHEL4).

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    Shared Infrastructure Services - RedHat Linux

    Overview

    All students, faculty and staff on the CU Boulder campus can take advantage of the RedHat site license purchased by the University. The site license entitles users to the software and updates for RedHat Enterprise Linux. By using the site license, you can ensure your RedHat Enterprise Linux systems are kept up-to-date with the latest security patches and software updates from RedHat. Furthermore, the updates will come from a local satellite server housed on CU-Boulder's network, so they will be fast and reliable.

    Campus RedHat Site Licenses

    Supported Hardware

    Support

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      Shared Infrastructure Services - Client Certificate List

      Overview

      Below are the client certificates available to Shared Infrastructure Services customers.

      Client Certificate List

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      Shared Infrastructure Services - Software

      Overview

      Shared Infrastructure Services provides RedHat and FreeBSD Software.

      Supported Software

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      Shared Infrastructure Services - Tutorials

      Shared Infrastructure Services - Other Services

      Network Management Services

      Shared Infrastructure Services manages essential campus network databases, including "addhost" and "uniquid". The addhost database contains the master list of allocated IP addresses in the colorado.edu domain and also provides information on every host such as machine type, physical location, and contact information. Shared Infrastructure Services creates the master host table and DNS records for the domain from this information in the addhost database.

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      Shared Infrastructure Services - Hosting Services

      Website Hosting

      Shared Infrastructure Services offers Web Site hosting on our equipment for a flat fee of $50 per month. This service exists on redundant Red Hat Linux front-end servers running Apache and PHP, with a backend database server running MySQL. This price allows a quota of 4 gigabytes of disk storage on both the front and back end machines. Customer web sites and databases are backed up daily at no additional cost.

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      Shared Infrastructure Services - High Performance Computing Service

      Shared Infrastructure Services has a fully managed High Performance Computing Cluster (HPCC) Service. Shared Infrastructure Services will build an HPCC and provide total support for the environment including cluster management software, batch queue scheduling software, 24/7 monitoring including historical data, and software installs. This new offering can save thousands of dollars in software costs otherwise spent on commercial products. In addition, our pricing model is set to ensure even the smallest of budgets can afford our services.

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      Shared Infrastructure Services - Virtual Server Services

      Overview

      Running a server requires having the funds to purchase the server, ensuring renewal and replacement funds are saved for, having the appropriate support infrastracture, providing physical security as well as power and cooling, performing regular hardware upgrades and maintenance, and downtime and troubleshooting if a server component fails.

      Shared Infrastructure Services (formerly known as Managed Services) can provide a virtual server for you where you may choose the operating system you want and not have to worry about purchasing a physical server or finding a place for it to live.

      Features

      Features

      • Includes maintenance of the physical hardware so you do not need to worry about renewal or replacement costs, hardware failures, etc.
      • Your server is located in a secure data center, monitored 24/7
      • Windows Server 2003 (32 and 64-bit), Windows 2008 (32 and 64-bit), and RedHat 5 (32 and 64-bit) are all supported
      • 50GB storage is standard with nightly backups included
      • Full fault-tolerance is an available option, meaning should a hardware failure occure, your server never misses a beat and users don't experience downtime.
      Cost

      Cost

      There are three options of virtual servers available:

      1. Platinum (FT-HA): For servers which can not afford any downtime, this Fault-Tolerant High Available option aims for 99.9% uptime. It is a fully redundant environment meaning if hardware fails, it should not affect your server or the services it provides to your customers.
      2. Gold (HA): For servers that can not afford any extended downtime, this High Available option aims for 99% uptime. It is a fully redundant environment meaning if hardware fails, your server will be up and running after a quick reboot.
      3. Bronze (non-HA): For servers that do not have stringent uptime requirements, such as services used primarily during business hours or those that can afford several hours of downtime in the event of a hardware failure. NOTE: Bronze level servers have a service maintenance window of Thursdays 6pm-7pm.
      Service Specifications Cost/Month*
      Platinum 2GB RAM, 50GB HD, 1 CPU Reservation $300
      Gold 2GB RAM, 50GB HD $200
      Bronze 2GB RAM, 50GB HD $50

      There are also optional hardware add-ons that can be purchased separately as your server needs grow.

      Add-on Hardware Specifications Cost/Month*
      CPU Upgrade 1 GHz CPU Reservation $50
      CPU Upgrade 2 GHz CPU Reservation $75
      Extra Disk Space 50GB $50

      *Note: Currently, all virtual servers must also be under a Shared Infrastructure Services "Full Support Service" contract.

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      Shared Infrastructure Services - Server/Client Support Services

      Microsoft Full Support Services

      This contract service provides for proper functionality of the tools and network services necessary for productive use of distributed computers and workstations. Examples include file servers, application servers, database servers, web servers, email services, cluster computing, etc.

      Services include:

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