Conferencing Services

Zoom Web Conferencing Now Available

Over the last few months, the Office of Information Technology (OIT) has been evaluating a new web conferencing service to replace Adobe Connect, a service scheduled to be retired this summer due to low usage rates. We are pleased to announce that Zoom will replace it. Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into a single intuitive platform.

Zoom - Web Conferencing

Overview

Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into a single intuitive platform. Zoom's extensive feature set, broad compatibility with desktop and mobile devices, and multi-layered security allow CU-Boulder to have rich web conferencing experiences with both campus affiliated and unaffiliated users.

Zoom logo

Features

Features

Web conferencing visual

Learn more about the features by visiting Zoom's Features page.

Cost

Cost

Zoom web conferencing is provided at no cost to CU-Boulder affiliates.

How to get it

How to get it

Basic Account

All campus affiliates have access to a basic Zoom account with their CULoginName @colorado.edu account, using Zoom's Login with Google option.

Pro Account

A limited number of Zoom Pro accounts are available for CU-Boulder, which allow unlimited meeting time. To request a Pro account please fill out the Pro account request form. Additional functionality (e.g. larger meetings, webinars, standards-based videoconferencing) can be requested through the Add-on Features request form.

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Adobe Connect - Known Issues

Overview

Listed below are known issues related to Adobe Connect functions as well as possible workarounds and/or progress toward resolution of the issues. If the suggested workarounds do not help you, or if you are having any issue at all, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or help@colorado.edu).

Mobile device application support functionality with Adobe Connect

  • Impact: Two of the pods are not supported on both the Android or iOS mobile Connect application v1.7 platform, including Video Telephony and Web Link content. 
  • Workaround: None; however, other pods such as webcam and host screen share provide alternative functionality.
  • Resolution: May be addressed in version 2.0, due 3Q 2012
  • Last updated: July 12, 2012

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Adobe Connect - Video Tutorials

Overview

Adobe provides video tutorials covering a wide variety of topics about how to sucessfully use Adobe Connect. If you are new to Adobe connect OIT recommends watching the following videos before you get started:

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Adobe Connect - Using VoIP

Overview

Voice Over Internet Protocol (VoIP) is a technology that allows telephone calls to be made over computer networks. Adobe Connect offers built-in VoIP capabilities that allows users to achieve a high-quality audio experience for all attendees. The information below details how to succesfully use VoIP with Adobe Connect.

To turn on VoIP, simply select to Audio > Enable Audio for participants and use the microphone at the top of your screen.

Best Practices for VoIP

Adobe Connect offers built-in VoIP capabilities.  When using VoIP, it is good practice to put these 3 steps below in a note pod when starting up the session, as a quick reminder to participants.

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Adobe Connect - Help

Overview

Refer to the resources below to get aquainted with Adobe Connect. For more extensive documentation on this service visit Adobe's Connect support page.

Getting Started

Adobe and OIT provide information to help users get aquainted with Adobe Connect and its many capabilities. To help you get started please refer to the following resources:

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Adobe Connect - Web Conference System

Overview

Adobe Connect is a desktop web conference system that allows users to meet, share, and collaborate at a distance from their desktops. Adobe Connect demands very little of end-users: only a standard web browser, Adobe Flash Player software, and access via a CU Login name and Identikey password are required to participate in Adobe Connect meetings.

IMPORTANT NOTE

Adobe Connect has been officially replaced by Zoom for university web conferencing needs. To learn more about Zoom, please visit the Zoom - Web Conferencing page.

Getting Started

Go to https://meeting.colorado.edu to access CU-Boulder's Adobe Connect service.

Features

Features

  • Share files
  • Share presentations
  • Record meetings
  • Allow screen sharing
  • Meeting room customization
Benefits

Benefits

  • Highly collaborative interactions
  • Manage meetings and content effectively
  • Rich audio and video experiences
  • Integration with existing systems (Desire2Learn integration coming soon)
Cost

Cost

Adobe Connect is provided as a common-good service to the campus which means there is no direct cost to the individual or department.

Who can get it

Who can get it

Faculty and staff have the ability to create and participate in web conferences. Students are able to participate, but have limited ability to host web conferences.

How to get it

How to get it

CU-Boulder campus affilitates have the ability to login to Adobe Connect from https://meeting.colorado.edu.

All users have the ability to participate in a meeting by default; however, if you wish to have the ability to host a meeting, please fill out the request meeting host privileges form.

Miscellaneous

CenturyLink Audio Conferencing Integration

CenturyLink Audio Conferencing services has paired with CU-Boulder and Adobe Connect, in order to bring rich audio conferencing to Connect meeting rooms.

Faculty, Staff and Students

If you wish to use CenturyLink in your meeting rooms on a reoccurring basis (and have your own dedicated conference line), please fill out the CenturyLink conferencing request form.

OIT also offers use of an OIT dedicated CenturyLink conference line for campus affiliates, for limited or one time use of an Adobe Connect web conference. If you wish to use one of these lines, please fill out the Schedule OIT Dedicated Conference Bridge request form.

OIT Staff

OIT staff also have the ability to use one of OIT's CenturyLink conference bridges dedicated to Adobe Connect web conferences. Please refer to the information within the Use of CenturyLink Audio Conferencing in Adobe Connect section of the OIT Adobe Connect wiki page to learn how to use this integration and the information needed to set up CenturyLink with your Adobe Connect meeting room.

CenturyLink Help

To learn about starting CenturyLink audio integration with a Connect meeting refer to the CenturyLink Integration with Adobe Connect PDF.

Voice Over Internet Protocol (VoIP) Capabilities

VoIP is a technology that allows telephone calls to be made over computer networks. Adobe Connect offers built-in VoIP capabilities that allows users to achieve a high-quality audio experience for all attendees. Learn more about how hosts manage the VoIP audio conference and enable others to participate by visiting the Using VoIP page.

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Video Conferencing - Help

Support Area Description
Stadium 192 Seats six participants and can be used to conduct an audio conference, or a videoconference. It has two monitors (one for seeing your local group, and one for seeing people at the remote site). It has one microphone, and a VGA connection for your laptop.
Facility Reservation Form Use this form to request the use of our facility.

 

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Video Conferencing - Stadium 192

Overview

OIT has an audio and video conferencing room in a seminar configuration in Stadium 192.  The room is off of Gate 11 at the stadium, behind the door for room 190.  This room seats seven.

This room can be used to conduct an audio conference or a video conference. It has two large monitors (one for seeing your local group or computer content, and the other for seeing people at the remote site). It has one microphone on the table, and a VGA connection for your laptop. Please note that presenters need to bring their own computers to the room.

Stadium 192 Facility

About the Facility

Location

Folsom Stadium, Gate 11, Room 192

Max Occupancy

Seven

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Video Conferencing

Overview

Video conferencing uses telecommunications of audio and video to bring people at different sites together for a meeting. This can be a conversation between people at two videoconferencing facilities (point-to-point) or involve multiple people at more than two sites (multi-point).

CU-Boulder Provided Services

OIT provides facilities that you can access to perform point-to-point or multi-point video conferencing.

If you would like to hold a video conference, OIT has one seminar room available:

Cost

Cost

  • There is no cost to use a conferencing facility.
  • CenturyLink does charge for its services. Visit the CenturyLink website to learn more.
Who can get it

Who can get it

All campus affiliates.

How to get it

How to get it

Reserve a videoconferencing facility

Review the facility below, read the usage guidelines, collect information regarding the technical support contact(s) for the other site(s), and then fill out the linked form to make a reservation.

Vendor Solutions and Bridging Service

  • See the information above about how to get those services.
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Training & Consulting

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For assistance, contact the IT Service Center.

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Service Level Commitment (SLC)

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Service Level Commitment: 2
Learn more about Service Level Commitments.

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For assistance, contact the IT Service Center.

Service Level Commitment: 2
Learn more about Service Level Commitments.

Voice Conferencing

Overview

A voice conference, or teleconference, is a multi-point conversation using a telephone, and has only auditory capabilities. OIT provides many options for voice conferencing at CU-Boulder.

CU-Boulder Provided Services

If you would like to hold a seminar-style teleconference, OIT has a seminar room with a teleconferencing unit. Learn more about Stadium 192.  

OIT also has teleconferencing units for check out.

Additional Conferencing Solutions

Vendor Solutions

OIT has partnered with CenturyLink to provide voice, video, and web conferencing at discounted rates.

Cost

Cost

  • There is no cost to check out a voice conferencing unit from OIT, but a speedtype is required in case the unit is not returned or damaged.
  • There is no cost to use a conferencing facility.
  • CenturyLink does charge for their services.
Who can get it

Who can get it

Faculty, staff, and IT partners.

How to get it

How to get it

Voice Conferencing Units

  • To check out a voice conferencing unit, contact the IT Service Center. You will need to pick it up at the Telecommunications Center front desk. You will need a speedtype for a damage deposit. You will also need an analog telephone line, and a power outlet 25 feet or closer to where you will place the telephone.

Miscellaneous

Related Instructions

Using Your Phone

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Conferencing Services

Overview

OIT can assist you in voice and video conferencing. To distinguish between the two: Video conferencing uses telecommunications of audio and video to bring people at different sites together for a meeting. This can be as simple as a conversation between two people in private offices (point-to-point) or involve several sites (multi-point) with more than one person in large rooms at different sites. Besides the audio and visual transmission of meeting activities, video conferencing can be used to share computer content.

It is important to differentiate video conferencing from a web conference, in which each participant sits at his or her own computer and is connected to other participants via the Internet. This can be either a downloaded application on each of the attendees' computers or a web-based application where the attendees access the meeting by clicking on a link distributed by email (meeting invitation) to enter the conference.

A voice conference, or teleconference, is a multi-point conversation using a telephone, and has only auditory capabilities.

If our facilities cannot satisfy your needs, OIT has partnered with Verizon and CenturyLink to provide audio, video and web conferencing.

Service Who May Get It Features
Adobe Connect Faculty, Staff, and Students Adobe Connect is a desktop web conference system that allows users to meet, share, and collaborate at a distance from their desktops.
Video Conferencing
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We would like to know how campus IT services and support could be improved to meet your needs. Please send your feedback to oitfeedback@colorado.edu.

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We would like to know how campus IT services and support could be improved to meet your needs. Please send your feedback to oitfeedback@colorado.edu.

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