UIS data has been added to the main call tables, and as such calls from the UIS system now have new reference numbers in the OIT system. Call reference numbers from the UIS Supportworks instance can be “converted” to reference numbers in the new system by adding 503000 to the UIS call reference number. For example, call number 139194 in the UIS Supportworks is 642194 in the OIT Supportworks.
OIT has a wiki powered by Confluence. We use this space to collaborate with campus partners on IT efforts and services.
A useful feature has been activated within the Supportworks client software for Windows users. Analysts can email customers during any action made on a Supportworks call. This feature contributes to excellent customer support, and is also easy for an analyst to take advantage of.
If your desktop is managed by OIT Administrative Support, call the IT Service Center (303-735-4357) to setup an appointment for the Supportworks software installation.
Windows users can download and install Supportworks:
OIT and it's partners use a support workflow technology, called Supportworks. This web site provides helpful resources for those that use Supportworks.
OIT collaborates with partners across campus in various ways using tools like Supportworks and a Wiki.
|Service||Who May Get It||Features|
|Supportworks||OIT staff and student staff, as well as University of Colorado OIT partners.||Software that is used to submit requests, problems, and questions to people in our organization and our partners.|