As you may know, the campus’ Office of Information Technology (OIT) has begun a long-term Business Performance Excellence (BPE) initiative to improve OIT services and ensure they best serve your IT needs. In support of this, you have been invited to complete an online survey about your experiences with IT services.
On October 15, 2012, the Office of Information Technology (OIT) is launching a new survey process that will provide important feedback from faculty, staff and students. Shortly after receiving help from OIT, we will e-mail our clients a follow-up survey. The candid feedback we hope to receive will be critical in driving service improvements as part of OIT’s Business Performance Excellence initiative.
We are here to serve you, and if you’re not happy, we’re not happy. We love to hear how we can improve our support and services to better serve you. Of course we also appreciate hearing about how someone exceeded your customer service expectations. So there are lots of ways for you to provide feedback to us.
In an effort to better gauge the level of customer satisfaction, OIT recently began sending a one-question survey to randomly selected customers of the IT Service Center and OIT Desktop Support. The survey simply asks whether the customer was satisfied with the service they received. After indicating Yes or No, the respondent is offered the opportunity to provide additional feedback.