Supportworks

OIT Selects New Vendor for Service Management Tool

The Office of Information Technology (OIT), in collaboration with faculty, staff and students, has chosen a new IT Service Management tool to facilitate IT support across campus. The tool, provided by ServiceNow, will replace the current SupportWorks system in the coming months.  

Timeline

• OIT will be working diligently throughout the summer to work with partner IT organizations to implement this tool.

Background