We are here to serve you, and if you’re not happy, we’re not happy. We love to hear how we can improve our support and services to better serve you. Of course we also appreciate hearing about how someone exceeded your customer service expectations. So there are lots of ways for you to provide feedback to us.
In an effort to better gauge the level of customer satisfaction, OIT recently began sending a one-question survey to randomly selected customers of the IT Service Center and OIT Desktop Support. The survey simply asks whether the customer was satisfied with the service they received. After indicating Yes or No, the respondent is offered the opportunity to provide additional feedback.