The last two weeks of January, 2013 were difficult for the campus because the Desire2Learn (D2L) system experienced periodic outages, some of which were quite prolonged. OIT held several sessions in late January and early February to listen to feedback from faculty, students, and staff who were affected by these outages. These sessions provided OIT staff with critical information about the impact of the downtime and about the ways OIT should respond to this situation. A summary of the information gathered in those listening sessions is available online.
Briefly, the impacts of the downtime were:
The recommendations for OIT were:
The full report is available here.