The Voice over Internet Protocol (VoIP) Unified Communications project will replace the University’s existing Avaya telephone system with a new Cisco VoIP Unified Communications (UC) system. This system encompasses telephone, call center, and voice messaging with email integration and other current technologies. CU-Boulder's voicemail system was upgraded to Cisco Unity connection in 2014. Visit OIT's Voicemail page for more information.
Active IT Project
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OIT is kicking off phase two of the VoIP project, which means all Avaya phones will be replaced by new Cisco VoIP phones over the next six to 12 months. We will replace all phones on a building-by-building basis.
The following is a tentative timeline that could change depending on conditions encountered during deployment, testing, and migration: Building Conversion Schedule Spreadsheet.
Note: Due to the complexity of programming for call center phones, we will be scheduling the deployment of these phones separately from the general phone deployments for this project. Our VoIP system administration team will contact call center supervisors directly to schedule the conversion of these phones separately.
OIT has created videos that outline the Cisco project as well as provide instruction and tips for new phones. Click play on the video below to start the first video, or view the full playlist of Cisco VoIP videos on youtube.
We've put together a list of most frequently asked questions and answers about the impact and timeline of the project implementation. Review the FAQ.