Jobs

Last Updated: 07/25/2014

Overview

The following jobs are open to currently enrolled students at the University of Colorado Boulder. OIT student jobs are also posted in CU's Student Employment Office.

OIT Staff positions are posted on the main University HR site.

Staff Positions (Leaves the OIT Website)

The University of Colorado Boulder is an equal opportunity/affirmative action institution that does not discriminate on the basis of race, color, national origin, sex, age, disability,creed, religion, or veteran status. 

IT Service Center - IT Help Desk Analyst

Description

What we do...

The IT Service Center provides IT computing support to the University of Colorado Boulder community over the phone, in person, and via email. We receive calls with questions that vary from "How do I access UCB Wireless" to "How do I set-up Outlook for the CU Boulder Exchange service”? to "How can I set-up a network printer?” just to name a few. Students have opportunities to be challenged every day, learn new things, help customers and co-workers with questions, and interact in a collaborative atmosphere.

Students at the IT Service Center are given the chance to learn and test out new applications and operating systems, contribute to the Knowledge Management database and are exposed to the latest in technology available at CU Boulder.

What your role would be...

IT Service Center analysts have the opportunity to do everything that the Help Desk does, including answering questions over the phone, by email, and helping people who come in to IT Service Center. Student analysts also have the opportunity to participate in projects such as software testing and technical documentation.

We will train you in the various services that we support. The knowledge we provide will be practical and useful in the future. In return, we ask that you bring your knowledge, experience, opinions, resources and ideas about customer service, problem solving, and troubleshooting, and help us to provide the best customer computer support imaginable.

What we're looking for people who are…

  • Energetic and enthusiastic about working on and learning about computers
  • Have strong communication and customer service skills
  • Have strong and varied technical backgrounds in PCs, Macintosh or Unix
  • Are about two years or more away from graduation
  • Can work 15-20 hours a week, minimum 3 hour work period
  • Weekends a plus

Apply

  • To apply with Jeeg Salbian, send an email to salbian@colorado.edu, or pick up an application form at the IT Service Center in the Technology & Learning Center (two buildings East of the UMC).
Linux Student System Administrator

Description

OIT Systems group now hiring highly-motivated Linux geeks to assist in the maintenance and support of over 400 servers across CU campus. Duties include OS installations and upgrades, hardware support, support for system backups, direct customer support, and many other duties involved in Linux server administration.

Minimum Qualifications

  • Linux experience and interest
  • Basic understanding of programming concepts
  • Good communication skills and ability to work well with customers with a range of technical understanding
  • A demonstrated ability to learn independently
  • Strong work ethic
  • Two-year commitment required

Desired Qualifications

  • Programming experience using Perl, C/C++ and/or Unix shells

Work Schedule

  • Flexible hours. 12-20 per week during fall and spring. Up to 40 available in summers.
  • Pay and Benefits
  • $9-12 per hour, DOE
  • Regular raises based on performance
  • Get paid to learn by putting your love of Linux to work
  • Excellent resume-building opportunity

Contact

To apply, email cover letter and resume, summer and fall class schedule, and expected graduation date to Jason Hill (jason@colorado.edu).

Academic Technology Support (ATS), OIT Computing Labs and Kiosks, Engineering and Design

Description

The student will assist in the management and maintenance of computer systems and networks, including:

  • Software and hardware setup and testing on enterprise lab computers
  • Computing Lab maintenance and management of software
  • Documentation
  • System and application support

Pay

  • $11.50 - $12.50 depending on experience.

Qualifications

  • High level of motivation
  • Good communication skills
  • Proficiency with microcomputer hardware and software
  • CU Boulder student

Miscellaneous

  • Position will work primarily at OIT offices in the Folsom stadium, 3rd floor and on campus as necessary.
  • Position provides opportunity to learn more about microcomputer systems than is possible in a classroom setting.

Apply

Student Computer Support Technician

Student Computer Support Technician

Description

The General Desktop Support (GDS) department within the Office of Information Technology at the University of Colorado Boulder is now hiring entry-level computer support technicians. Applicants do not need to have previous experience in a computer-related field, however strong technical ability and a desire to learn is important. Primary job duties include providing in-person, hands-on technical assistance to faculty, staff, and students on both Mac and PC platforms. Typical case load includes:

  • Virus/Spyware remediation
  • Email setup/transfer
  • Printer setup
  • Driver installation
  • Software installation/uninstallation
  • OS reinstallation/setup
  • Wireless/Ethernet connection troubleshooting (Desktop/Laptop side only)
  • OS boot failure recovery
  • Basic data recovery

The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist or for family members and friends. In addition, technicians at OIT interact with faculty, staff, and students on a regular basis, and strong interpersonal skills are necessary to ensure a high level of customer service. Candidates should come prepared to discuss a range of hypothetical situations from technical to customer service in the interview. 

These entry-level positions provide hands-on computer support to faculty, staff, and students on the CU Boulder campus via a walk-in computer support environment. This includes support for desktops and laptops running Windows 7/8/8.1, Apple Macintosh OS X.6 through OS X.9, Email, VPN, WWW, and various other services provided by OIT.

GDS provides ongoing technical and customer support training plus a great working environment on campus in the Telecommunication Center. If accepted for this position, you will be part of a successful team, making a difference for tens of thousands of computer users.

Minimum Qualifications

  • You must be currently enrolled at the University of Colorado Boulder with at least 6 credit hours to be eligible for this position
  • Excellent customer service skills
  • Desire to learn new and challenging technical skills

Useful Qualifications

  • Graduation year of 2015 or later
  • Experience resolving computer problems
  • Familiarity with mobile device platforms and resolving associated problems

Work Schedule

  • Flexible hours Monday through Friday
  • Some evening hours available
  • Some Sunday hours available
  • 15+ hours/week during fall and spring. Limited hours available in summer (off season).

Pay and Benefits

  • Starting pay $9.75
  • Raise to $10 after training completion within 3 months of hire
  • Significant raises each semester up to a maximum of $15.00/hour
  • Potential for advancement into Team Lead position that earns up to $17.00/hour

Apply

To apply for this position, please complete this application and email it to David.Elrod@colorado.edu.  Please note:  A criminal background check is required for this position.

Academic Technology Assistant

The Academic Technology Design Team, a unit within the Office of Information Technology, has positions open for one to three Academic Technology Assistants. The assistant will support faculty use of CU Boulder's online learning environment, Desire2Learn (D2L), and other educational technologies such as Kaltura, VoiceThread, Qualtrics, and Google Apps. Assistance may include consulting with faculty on strategic use of technology for teaching; training faculty and instructors in technology; testing and researching features of D2L; writing help documentation; conducting online research; and helping ATCs with other projects as needed.

A successful candidate should demonstrate:

  • Curiosity about technology and its application to teaching and learning
  • Professional manner in assisting a wide range of technological skill levels
  • Responsibility, patience, and ability to work with limited supervision
  • Previous experience supporting an LMS or similar technology
  • Experience in a customer-service environment and/or technology support role
  • Initiative and ability to self-teach new technologies when needed

The position requires a minimum of 10 hours per week, up to 20 hours of work per week. The position starts August 11th, but an earlier start date may be possible.  

Applications should send a resume and cover letter to Mark Werner, mark.j.werner@colorado.edu. Letter of reference and/or list of references are optional.

Application Deadline: These positions are open until filled. Applications submitted by August 8th will receive full consideration.

Questions regarding this position may be directed to Mark Werner.

Wage range is $13.00-$15.00/hr. depending on skills and experience.