IT initiatives are essentially detailed items within the strategic plan. As these initiatives are generated through time using the BPE methodology described above, they will be added to this website.
Annual Services Survey 2013
The annual survey is designed to give us information about where we need to improve to increase your satisfaction with the services we provide. OIT will use this information to create our strategic plan.
Nearly half of the respondents surveyed as members of the CU-Boulder community completed the survey. Also, nearly a third of all those answering the survey (approximately 1,050 people) used the open text field at the end of the survey to enter customized comments.
Read the full campus report (September, 2013)
Read the initial summary (May, 2013)
Just-In-Time Support Surveys
On October 2012, OIT launched a new survey process that provides critical feedback from faculty, staff and students. Shortly after each client receives assistance from an OIT employee, we email that faculty, staff, student or campus community member a brief follow-up survey. The feedback we receive is critical in driving key service improvements as part of OIT’s continues improvement efforts deployed using BPE.
Note: On March 22, 2013, OIT implemented a new IT Service Management tool called ServiceNow. As a result, we had to generate a new report. The current report of survey trends reflects that transition. If you'd like to see survey trends from prior to ServiceNow, click here.
Business Performance Excellence
OIT is partnering with BPE experts Dr. Jeff Luftig, Lockheed Martin Professor of Management and Director of the Engineering Management Program, and Steven Ouellette, Lead Consultant, Center for Business Performance Improvement in the Engineering Management Program.
Jeff and Steve are working closely with OIT and the Continuous Improvement Manager for OIT, Kimberly Parker to implement BPE practices for the organization.