IT Planning & Initiatives

Last Updated: 05/12/2014

Overview

OIT uses the Business Performance Excellence (BPE) model to generate the maximum level of value possible for its clients, given the human, financial, capital, and other resources it possesses. 
 
The first phase of the BPE process is integrating OIT’s strategic and business plans with its vision, mission, value proposition, core competencies, and individual’s performance plans. One of the core tenants of BPE is that the strategic plan is an outcome of several disciplined efforts including multi-tiered data collection, statistical data analysis, faculty, student and staff surveying, and internal employee inventories. With this information, clear and measureable objectives are formulated for OIT, which are intended to allow the organization to better serve the CU-Boulder community.

IT Initiatives

IT initiatives are essentially detailed items within the strategic plan. As these initiatives are generated through time using the BPE methodology described above, they will be added to this website. 

Annual Services Survey 2013 

The annual survey is designed to give us information about where we need to improve to increase your satisfaction with the services we provide. OIT will use this information to create our strategic plan.

Nearly half of the respondents surveyed as members of the CU-Boulder community completed the survey.  Also, nearly a third of all those answering the survey (approximately 1,050 people) used the open text field at the end of the survey to enter customized comments.

Read the full campus report (September, 2013)
Read the initial summary (May, 2013)

Just-In-Time Support Surveys

On October 2012, OIT launched a new survey process that provides critical feedback from faculty, staff and students. Shortly after each client receives assistance from an OIT employee, we email that faculty, staff, student or campus community member a brief follow-up survey. The feedback we receive is critical in driving key service improvements as part of OIT’s continues improvement efforts deployed using BPE.
 
 
Note: On March 22, 2013, OIT implemented a new IT Service Management tool called ServiceNow. As a result, we had to generate a new report. The current report of survey trends reflects that transition. If you'd like to see survey trends from prior to ServiceNow, click here.

Business Performance Excellence

OIT is partnering with BPE experts Dr. Jeff Luftig, Associate Vice Chancellor of Process Innovation & Director, Office for Performance Improvement; and Steve Ouellette, Lead Projects Consultant, Office for Performance Improvement. 
 
Jeff and Steve are working closely with OIT and the Continuous Improvement Manager for OIT, Kimberly Parker, to implement BPE practices for the organization.
 
Learn more about Business Performance Excellence at the Office for Performance Improvement.